4/10 (不満)
Faith
小さなお子様連れの家族旅行
2025 年 8 月 3 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
They informed me there was no early check in available and to come in at 3pm. I arrived at 3pm and was told it would be 15 more minutes. I came back at 3:30pm with my 3 children and was told it would be another 10 minutes. I watched multiple other families check in and get access to their rooms immediately. I messaged Expedia for help and had an agent call to ask about my room. The agent was told it would be a few more minutes. By 4:45pm I was fed up, my children were crying, and went to the desk again to ask if my room was ready. The woman informed me my room was ready the whole time and she didn’t know why they made me wait.
Faith
2025 年 8 月に 2 泊滞在