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Reviews of Yenn's Marina Inn Mercy

3 out of 5
Yenn's Marina Inn Mercy
6-8-6 Oyama, Ginowan, Okinawa

Reviews

10

Exceptional

Rating 10 - Excellent. 22 out of 24 reviews" "
Rating 8 - Good. 2 out of 24 reviews" "
Rating 6 - Okay. 0 out of 24 reviews" "
Rating 4 - Poor. 0 out of 24 reviews" "
Rating 2 - Terrible. 0 out of 24 reviews" "

10/10

Cleanliness

9.8/10

Amenities

10/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yat Hung

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Nice staff, clean room
Stayed 4 nights in Apr 2024
Response from Yenn's Marina Inn Mercy on May 19, 2024
Thank you for using it all the time.Thank you for your compliments.She always talks to the staff with a smile, so everyone is happy.I look forward to seeing you again.

10/10 Excellent

Bradley

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing two-night stay. The hotel staff was warm, welcoming, and extremely attentive. The hotel itself is fresh, clean, and newly renovated, so we felt at home for our short stay and quite comfortable. I have to say it’s been one of my favorite hotel stays in recent history. I definitely recommend.
Response from Yenn's Marina Inn Mercy on Mar 27, 2024
Thank you for choosing our hotel from among the many hotels available.Thank you for praising the hotel staff.The staff were also happy because they always talked to me cheerfully and with a smile.In the summer, the beach is nearby, so please come visit us again when you come to Okinawa.Thank you for your comment.I look forward to seeing you again.

10/10 Excellent

Manfred, Vienna

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I recently visited Okinawa in December 2023. My children and I stayed at the Yenn’s Marina Inn Mercy in Ginowan City. To say that our stay was enjoyable would be an understatement, because it was a wonderful experience! Over the years, I have stayed in various hotels. However, I must say that this Condominium Hotel was the best by far. The hotel was clean, efficient, and well-managed. The reason for this was most definitely their outstanding staff. The staff was attentive to our every need. They were professional and extremely friendly. The staff went above and beyond to assist my family during a period when my daughter was sick. They provided soup and inquired about her well-being throughout. They were also extremely respectful and courteous during a visit from my children’s grandmother during our stay. I cannot say enough about how wonderful the staff at Yenn’s Marina Inn Mercy was to me and my children during our stay. The level of customer service that they provided, in my opinion, is second to none. In the future, if you are traveling to Okinawa, I highly recommend that you stay at this hotel.
Stayed 9 nights in Dec 2023
Response from エンズマリーナインマーシー on Feb 3, 2024
Thank you for choosing our hotel out of many hotels.Thank you for your compliments about the staff's response and the room.I'm glad your daughter is doing well.I'm happy to be able to support you.Please use our hotel again when you come to Okinawa.Thank you for your very nice comment.

10/10 Excellent

Yat Hung

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great quiet small hotel with friendly staff. The TV is a little small. Recommend change it to bigger one like a 50 inch or above.
Stayed 3 nights in Nov 2023
Response from Yenn's Marina Inn Mercy on Nov 20, 2023
Thank you very much for choosing our hotel from among many accommodation facilities. Once again, we would like to thank you for taking the time out of your busy schedule to send us your impressions of your stay.Thank you for praising the staff's response.Your suggestions will be shared within the hotel and will be considered.Thank you for posting.We look forward to seeing you again.

10/10 Excellent

Yat Hung

Liked: Cleanliness, property conditions & facilities
Nice staff, tasty breakfasts, spacious room
Stayed 5 nights in Sep 2023
Response from Yenn's Marina Inn Mercy on Oct 11, 2023
Thank you for usingYenn's Marina Inn MercyThank you for your compliments about our staff, rooms, and food.We are glad that you had a comfortable stay with us.If you have a chance, please use our hotel again.

10/10 Excellent

Victoria

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
My family and I stayed here during the typhoon because our home lost power. My Kids are 4 yr and 2yr old it was kid friendly. Check in was very easy. Upon checkin the worker gave my two kid a kids bath bomb which they loved! Also myself bath salts. They had free breakfast which was great! The rooms were very clean and had a kitchenette which was a huge plus. They had a nice dinning area and had a happy hour. Where you can get drinks, snack and order a meal. Highly recommend this place. Everyone was so nice and welcoming. 10/10 very great!
Stayed 2 nights in Aug 2023
Response from Yenn's Marina Inn Mercy on Feb 3, 2024
Thank you for choosing our hotel out of many hotels.Thank you for your compliments about the staff's response and the room.We are very happy to hear that many of our guests appreciate having a kitchen in their room.Thank you for your very good evaluation.I would be happy to see you again.Thank you for your comment.

10/10 Excellent

Mary

Stayed 2 nights in Jul 2023

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, room comfort
Highly recommended - so many good things to say!
Our stay was fantastic. The property was clean comfortable, and user friendly. The staff was so friendly and accommodating, even when we had a little trouble with the language (Google translate helped!). The breakfasts were very generous portions, with enough for a lunch to go. We didn't have a chance to take advantage of their happy hour, but it looked fantastic, too. Our son was living near by, so it was very convenient for him to pick us up and go anywhere on the island. We can't say enough about how nice the staff was to us. They seemed genuinely concerned about us and our happiness with the accommodations. Highly recommended!
Stayed 8 nights in Mar 2023
Response from Yenn's Marina Inn Mercy on May 15, 2023
Thank you for choosing our hotel from a number of accommodations. Thank you again for taking the time out of your busy schedule to provide us with your impressions of your stay.And sorry for the late reply.We are very happy that you were satisfied with our staff and the food.All the staff will continue to strive to be the hotel of choice for our customers.We are looking forward to seeing you next time.Thank you for your contribution.

10/10 Excellent

Wing Hang

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Yuji

Liked: Cleanliness, amenities, property conditions & facilities
ホテルのフロントの方は、とても親切で良い印象がもてました。部屋も広く家電などの設備が充実していて、また来たいと思わせる良いホテルでした。
Stayed 3 nights in Mar 2024
Response from エンズマリーナインマーシー on Mar 30, 2024
数ある宿泊施設の中から当ホテルをご利用頂き誠にありがとうございます。頂きました評価とお言葉が大変光栄でございます。当ホテルは全室に洗濯機、ガス乾燥機、キッチンを備え付けておりますので、ありがたいことに多くのお客様よりお喜びのお声を頂いております。Yuji様のまたのご利用を心よりお待ちしております。ご投稿ありがとうございました。

10/10 Excellent

Kazuyo

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

taichi

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Kenji

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

KIMIKAZU

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

NAOHIRO

Business traveler
Liked: Cleanliness, room comfort
お勧めできるホテルです。
スタッフの皆さん親切な対応をして頂き快適に過ごせました。朝食もバランスの取れた良いメニューでした。調理器具があるとのことでしたが包丁が無く近くのニトリで購入して使いました。
Stayed 2 nights in Nov 2023
Response from エンズマリーナインマーシー on Nov 20, 2023
この度は、数あるホテルの中からエンズマリーナインマーシーをお選びいただき、誠にありがとうございます。またご多用の中、貴重なお時間を割いて、ご宿泊のご感想お寄せいただきました事、心から感謝申し上げます。スタッフの対応、食事を含めご満足いただけたこと私ども大変嬉しく思います。包丁は安全性を考慮しましてフロントでの貸出でご用意しております。ご案内不足で誠に申し訳ございません。どなた様にも満足いただける快適な空間をご提供できますよう、これからもお客様の声に真摯に耳を傾け、最善を尽くしてまいります。ご投稿ありがとうございました。

10/10 Excellent

Enoch

Traveled with family
Liked: Cleanliness
Family Trip
The staff are very kind, nice and helpful. When we arrived in the hotel and check in, they provided some bath balls to our kids which were very happy 😃. Moreover, we received a heartfelt message from the hotel, which felt warm. The room is spacious and comfortable for family tourists. And provide a free parking 🅿️ It is very convenient.
Stayed 3 nights in Aug 2023
Response from Yenn's Marina Inn Mercy on Oct 11, 2023
Thank you for using our hotel.I'm glad that the kids were happy with the bath ball.Did you have good memories of your family trip?If you come to Okinawa again, please make a reservation.I hope to see you again.

10/10 Excellent

Chen

Stayed 1 night in Jul 2023

10/10 Excellent

Yasushi

Business traveler, Traveled with family
Liked: Cleanliness, room comfort
子連れ出張に完璧なチョイスでした
非常に快適に過ごすことが出来ました。どうやら自動的にアップグレードがかかっていたようで、大変助かりました。子どもふたりとの出張でしたが、何の心配もなく部屋で過ごすことが出来ました。 そして、何かと服を汚しがちな子どもふたりといると、ガスの乾燥機があって本当に助かったのでした。わずか1時間で乾燥できるというのは、とてもありがたいです。 スタッフのみなさんも、とても親切に応対して頂いてありがたい限りでした。 今度は、仕事ではなくバケーションで伺いたいと思います。
Stayed 2 nights in May 2023
Response from エンズマリーナインマーシー on Feb 3, 2024
お返事が遅くなり大変申し訳ございません。この度は、数あるホテルの中からエンズマリーナインマーシーをお選びいただき、誠にありがとうございます。またご多用の中、貴重なお時間を割いて、ご宿泊のご感想お寄せいただきました事、心から感謝申し上げます。お子様とご一緒でお仕事のご宿泊先にお選びいただけましたこと、そしてお褒めのお言葉まで頂戴しまして幸いでございます。お子様がご一緒とのご予約でしたので和洋室をご用意させて頂きましたお喜びいただけまして嬉しい限りでございます。各お部屋の洗濯機と乾燥機はありがたいことにたくさんのお客様からお喜びのお声をいただいております。今後もどなた様にも満足いただける快適な空間をご提供できますよう、お客様の声に真摯に耳を傾け、最善を尽くしてまいります。ご投稿ありがとうございました。

10/10 Excellent

MEI SHAN

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Attractive service with enthusiastic staff. Nice environment, nice breakfast.
Stayed 2 nights in Apr 2023
Response from Yenn's Marina Inn Mercy on May 15, 2023
Thank you for choosing our hotel from a number of accommodations. Thank you again for taking the time out of your busy schedule to provide us with your impressions of your stay.Thank you for your compliments regarding the staff and the food.I am happy to hear that you enjoyed your stay and that I was able to assist you in any way possible.We will continue to listen sincerely to our customers and do our best so that we can provide a comfortable space that everyone can be satisfied with.We look forward to seeing you again.Thank you for your contribution.

10/10 Excellent

??

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
部屋がキレイ!滞在中洗濯乾燥まで部屋ででき自炊もスーパーが近くにあり、さらに散歩すれば大型スーパーもありgood! 朝食の種類、ボリュームは女性にはピッタリ。親子三代で利用しましたがみんな満足でした。
Stayed 2 nights in Apr 2023
Response from エンズマリーナインマーシー on May 15, 2023
この度は、数あるホテルの中からエンズマリーナインマーシーをお選びいただき、誠にありがとうございます。またご多用の中、貴重なお時間を割いて、ご宿泊のご感想お寄せいただきました事、心から感謝申し上げます。今回のご旅行をお楽しみいただけましたご様子が伺え、少しでもお手伝い出来ましたこと嬉しく感じております。この度いただきました数々のお褒めのお言葉に慢心することなく、今後もお客様に寄り添ったサービスに努めて参りますので、引き続きご愛顧のほどよろしくお願い致します。ご投稿ありがとうございました。

10/10 Excellent

Hirotaka

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
綺麗なホテル、従業員の応対素晴らしい、夕食時のお酒のサービス嬉しい等気持ち良く滞在出来ました。また、泊まりたいです。
Response from エンズマリーナインマーシー on May 15, 2023
数ある宿泊施設からエンズマリーナインマーシーをお選びいただきまして誠にありがとうございます。またお忙しい中、ご宿泊の感想をお寄せいただきましたこと重ねて御礼申し上げます。お返信が遅くなり、申し訳ございません。スタッフの対応、食事を含めご満足いただけたこと私ども大変嬉しく思います。今後も清潔なホテル施設を維持し、ご宿泊頂くお客様にご来館からお帰りまで気持ちよくお過ごしいただけるよう精進してまいります。またお会いできる日を楽しみにしております。ご投稿ありがとうございました。

10/10 Excellent

ICHIKO

Traveled with group
Liked: Cleanliness, room comfort
長期滞在したいホテルです
施設、設備、ロケーション、接客、朝食…全て満足な1泊でした。
Stayed 1 night in Feb 2022
Response from エンズマリーナインマーシー on May 15, 2023
この度は、数あるホテルの中からエンズマリーナインマーシーをお選びいただき、誠にありがとうございます。またご多用の中、貴重なお時間を割いて、ご宿泊のご感想お寄せいただきました事、心から感謝申し上げます。ご返信が遅くなり、誠に申し訳ございません。今回のご旅行をお楽しみいただけましたご様子が伺え、少しでもお手伝い出来ましたこと嬉しく感じております。この度いただきました数々のお褒めのお言葉に慢心することなく、今後もお客様に寄り添ったサービスに努めて参りますので、引き続きご愛顧のほどよろしくお願い致します。またのご利用を心よりお待ちしております。ご投稿ありがとうございました。

8/10 Good

kunitaka

Stayed 1 night in Nov 2021