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"The positives: Lovely hotel/resort with large pool and beach front location gardens that are extremely well maintained. The best asset this hotel has is the staff who are extremely friendly & for whom nothing is too much trouble. There's a kid's club & various adult activities that occur every day. The hop on hop off 'Bula bus' ($12/adult/day, although you can buy a multi day ticket as well) runs every few mins between the Sheraton & other resort hotels & Port Denarau in Denerau Is. If you want a local experience, catch the yellow West bus which does the same route for $1.40. Fiji Airlines has an office in the hotel so if you are flying out of Nadi you can check in your self & your bags at this office. The office is only open for a couple of hours twice a day so be sure to check when it's open if you want to use this service. The only negative: The buffet restaurant area is open to the outside & has netting around openings specifically to try & keep out Indian myna birds. These birds are present in plague proportions & are constantly flying around inside, pooping & picking up scraps of food from abandoned tables & even worse from the buffet itself. We were told that in a month or two the restaurant area would be modified & enclosed for 2 reasons, one so that the area could be air conditioned (desperately needed) & two, to keep birds out. In the meantime, buffet food should be under plastic domes so birds can't get to it. Management needs to fix this asap! "

"Room was very comfortable and the bathroom spacious. We did not use the business lounge as there are so many restaurants close by. Also, location is great: short walk south to Martin Place, a short walk North to Circular Quay, and a short walk west to Wynyard train station."

"Seamless check in, all done via a screen. We even got to select our room! So close to the airport, walked over for dinner and back again. Probably one of the best hotels we stayed in in Australia. Will keep our eyes pealed for this brand again. Only feedback is their lift systems could be improved"

"Staff are the highlight here, they are lovely. Breakfast downstairs was great. Rooms are small but fit for purpose."

"Spa carpet grubby"

"Great location. Reasonable rates considering where the hotel is. Underground station minutes away. Very good breakfast. Comfortable room with a great bed. "

"Excellent location to travel from right in front of Flinder St station"

"Every staff is polite and friendly, from housekeeping to front desk and porters. Very nice building and decent gym. It would be great if a swimming pool exists or an affiliation with a local pool. This hotel is more for business travellers which was ideal for me on this trip while I was working off my iPad. "

"Not the best breakfast + AC didnt work properly. Gym ok. "