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"Amazing stay. Highly recommend it. Staff were fantastic and awesome facilities"

"We had a great stay at The Shangri-La hotel. All the staff were friendly & helpful. Our room was spotless, spacious & had great views of the bridge & opera house. "

"Excellent customer service. Excellent amenities, very impressive hotel, really loved it."

"The room the large, spacious, and spotless. The hotel is in a central location for meeting places for excursions and shopping areas. The staff was so courteous, kind, and helpful by calling taxis, suggestions routes, providing maps, and suggestions. Buddhi was especially helpful, when a stolen credit card became a problem. "

"Location, easy access to the beach, cafes, restaurants. Friendly service."

"Great staff and service! "

"The staff were lovely and the customer service was superb in all manners. Rooms were such a perfect size and housekeeping made up for a small mistake in a very courteous way. Look forward to staying here again :) "

"Friendly staff at check-in - I was able to drop my heavy backpack hours before checkin began. Clean and beautiful room that still looks new. Great location close to train stations, Aldi and many food options. Only negative was that one of the bar staff was unfriendly and borderline rude. A comment that my friends also made during our catchup in the lobby. This is not what I expect from Ace properties after frequenting them since 2009. "

"Location excellent, service and greeting from staff was warm, complimentary drink was a bonus. Enjoyable stay."