2/10 (非常に不満)
Amanda
家族旅行
2025 年 11 月 18 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was first time I ever stayed down in OC and I booked room for family for my boyfriend’s birthday and the place was horrible. Kids running around everywhere jumping on elevators by themselves no supervision staff did not say anything. There was only 1 elevator for ocean front way and I can’t imagine how it is in summer it was beyond crowded this past weekend and had to wait for elevators forever! The Refrigerator was sweating it wasn’t cooling the bathroom had mold in ceiling . Pool area had kids running around and a lot of children under the age of 16 were in there and staff didn’t. Say a word, a boy that was around I would say 14 15 weighed at least 100 pounds did cannon ball in the hot tub! There was no towels in pool area and I went to front desk to ask for some and the lady at front desk was ignorant and told me go pool and when I get done to come back to front desk for towels! I said are u serious we’re suppose to run back out here soaking wet with it already being cold in there! I DONT recommend the motel at all! I checked out and girl at check out I told her everything she was gonna send it to manager and she was in meeting and she would call me in 20 minutes. I waited. Now it’s Monday I had to call into the motel because I hadn’t heard from her. It was Lisa that was suppose to call me. Well I call and guess who answered Lisa and I let her have it. I said well I’m glad u think of your customers! I guess you don’t care about what customer complains about your motel
Amanda
2025 年 11 月に 1 泊滞在
