2/10 (非常に不満)
Tiffany K.
2024 年 12 月 4 日
気になった点 : 清潔度
Holiday getaway
What was supposed to be a lovely thanksgiving with the family turned into a not so nice trip. We checked in after the realty company had closed for the holiday, which normally isn’t a big deal, but was this time. We found stained mattresses and pillows, the bunkbed was not safe to use the top bunk. It wasn’t attached properly to the bottom bunk. That was the least of our worries. That evening we found several dead and LIVE roaches. We have rented many beach houses in the south and have never seen “water bugs” is what they called them when indeed they were roaches. I called the company and left a voicemail immediately and sent a message through Vrbo as well. We were stuck until Friday morning when they opened back up. Needless to say, we checked out early, went straight to the realty office with photos and physical evidence. They said they would get someone out to spray and hopefully clean properly as well. I did get all my money back except the vrbo “cleaning “ fee. Pictures can be deceiving so be mindful when looking for a rental!
Tiffany K.
2024 年 11 月に 3 泊滞在