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「Getting to the property was tough, very tough but so worth it. I was lucky enough to go outside of the wet season but it was still hard. The facility itself is beautiful and the food is delicious. The staff is beyond kind and helpful. The shower though, it hardly worked and water went everywhere. Booking online on their direct site was giving us a challenge until we booked through Expedia and from here we had no issues. There is not fitness room so that was sad and no iron. However, I will...

「すごく綺麗なホテルです。スタッフのかたも親切でサービスもかなりいいです。 ホテルから湖も見えて最高！」

「Personnels attentionnés, chaleureux et disponibles pour répondre aux questions. Cet endroit se situe à mi-chemin entre le lac Nakuru et Naivasha, donc excellent emplacement pour visiter ces 2 endroits. A environ 2h30 de Nairobi. Tout le personnel de l’hôtel va nous manquer, car leur gentillesse est mémorable. Bravo!」

「This resort is not finished and not fully operational. The main building and pool are under construction and not looking like they will be open any time soon. We were the only guests at the resort (which was terrifying), so, they had very limited food items and a very small staff. We were handed a menu, but they had none of the items on the menu. The cabins were nice and clean, but our family cottage was at the back of the resort. This is where the terrifying part comes in!!! At 2 o'clock in the...

「Despite being told that my booking was guaranteed and that you withdrew monies from my account - on arrival I was told that Sunbird had no knowledge of the booking, were full and had no knowledge of Hotels.com. My husband and I were left without any accommodation in the vicinity because of the World Rally Championships. You failed to respond to emails and phone calls to date. And have not refunded my money」