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The Crystal Luxury Bay Resort Nusa Dua

4.0 star property
Mediterranean hotel with 2 outdoor pools and a full-service spa

Choose dates to view prices

Photo gallery for The Crystal Luxury Bay Resort Nusa Dua

Poolside bar
Daily buffet breakfast (IDR 200000 per person)
2BR Penthouse Diamond | Private kitchen | Electric kettle
Exterior detail
Poolside bar

Reviews

6.8 out of 10

Popular amenities

  • Room service
  • Bar
  • Spa
  • Breakfast available
  • Gym
  • Pool

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Deluxe Pool View

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Pool View

Highlights

Balcony or patio
Soundproofed
Air conditioning
LCD TV
Separate bedroom
Blackout drapes/curtains
Bathrobes
Private bathroom
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Jacuzzi Suite Pool View

Jacuzzi Suite Pool View | Private spa tub

Jacuzzi Suite Pool View

Highlights

Balcony or patio
Soundproofed
Private plunge pool
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Bay View

Deluxe Bay View | 1 bedroom, in-room safe, desk, blackout drapes

Deluxe Bay View

Highlights

Balcony or patio
Soundproofed
Air conditioning
LCD TV
Separate bedroom
Blackout drapes/curtains
Bathrobes
Private bathroom
  • 33 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Crystal Suite

Crystal Suite | 1 bedroom, in-room safe, desk, blackout drapes

Crystal Suite

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
  • 76 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for 2BR Penthouse Diamond

2BR Penthouse Diamond | Private kitchen | Electric kettle

2BR Penthouse Diamond

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Free cribs/infant beds
Kitchen
  • 111 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, in-room safe, desk, blackout drapes

Deluxe Room

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Separate bedroom
Blackout drapes/curtains
Bathrobes
Private bathroom
  • 33 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Loft Suite with Jacuzzi

Family Loft Suite with Jacuzzi | Living area | LCD TV

Family Loft Suite with Jacuzzi

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Free cribs/infant beds
Refrigerator
  • 111 sq m
  • 2 bedrooms
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe Bay View

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Bay View

  • Sleeps 2

View all photos for Family Loft Suite With Jacuzzi

1 bedroom, in-room safe, desk, blackout drapes

Family Loft Suite With Jacuzzi

  • Sleeps 4

View all photos for 3BR Penthouse Emerald

1 bedroom, in-room safe, desk, blackout drapes

3BR Penthouse Emerald

  • Sleeps 6

View all photos for 2BR Penthouse Diamond

1 bedroom, in-room safe, desk, blackout drapes

2BR Penthouse Diamond

  • Sleeps 4

View all photos for Jacuzzi Suite Pool View

1 bedroom, in-room safe, desk, blackout drapes

Jacuzzi Suite Pool View

  • Sleeps 2

View all photos for Deluxe Room

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Room

  • Sleeps 2

View all photos for Deluxe Pool View

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Pool View

  • Sleeps 2

View all photos for Crystal Suite

1 bedroom, in-room safe, desk, blackout drapes

Crystal Suite

  • Sleeps 2

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About the neighborhood

By Pass Ngurah Rai, a neighborhood in Nusa Dua, is home to The Crystal Luxury Bay Resort Nusa Dua. Bali National Golf Club and Benoa Harbour are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Nusa Dua Beach and Garuda Wisnu Kencana Cultural Park. Puja Mandala and Bali Nusa Dua Convention Centre are two other places to visit that come recommended.
Visit our Nusa Dua travel guideOpens in a new window
Map
80363, Bali, Nusa Dua, Jalan By Pass I Gusti Ngurah Rai No 88

What's nearby

  • Puja Mandala - 3 min drive - 2.6 km
  • Bali Nusa Dua Convention Centre - 3 min drive - 3.6 km
  • Bali International Convention Center - 3 min drive - 3.6 km
  • Bali Collection Shopping Centre - 3 min drive - 4.3 km
  • Nusa Dua Beach - 4 min drive - 4.9 km

Getting around

  • Ngurah Rai Intl. Airport (DPS) - 13 min drive

Restaurants

  • ‪老大 Laota Restaurant - ‬3 min drive
  • ‪Honey & Bread Cafe - ‬6 min walk
  • ‪D'jali Cafe & Eatery - ‬2 min drive
  • ‪Koki Restaurant - ‬1 min drive
  • ‪Yakiniku Sama-Sama Restaurant - ‬15 min walk

About this property

The Crystal Luxury Bay Resort Nusa Dua

Upscale family-friendly hotel near Puja Mandala
Located close to Bali Nusa Dua Convention Centre and Bali International Convention Center, The Crystal Luxury Bay Resort Nusa Dua provides an airport shuttle, 2 poolside bars, and a terrace. Indulge in a massage at Le Crystal, the onsite spa. The on-site local and international cuisine restaurant, Mangroves, offers breakfast, lunch, dinner, and a poolside location. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and a garden.
Other perks at this hotel include:
  • 2 outdoor pools and a children's pool, with free cabanas, sun loungers, and pool umbrellas
  • Free self parking
  • Buffet breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • Supervised childcare (surcharge), tour/ticket assistance, and a banquet hall
Room features
All 214 rooms have comforts such as 24-hour room service and laptop-compatible safes, as well as perks like air conditioning and bathrobes.
More amenities include:
  • Free toiletries and hair dryers
  • LCD TVs with cable channels
  • Wardrobes/closets, electric kettles, and daily housekeeping

Languages

Chinese (Mandarin), English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: IDR 200,000 for adults and IDR 100,000 for children
  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Mangroves

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Playground

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Garden
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Hot tub
  • In-room massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Hardwood flooring in room
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (28 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 2016
  • Mediterranean architecture
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
11 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 450000.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 200000 for adults and IDR 100000 for children
  • Airport shuttle fee: IDR 350000 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 450000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms

Property is also known as

Crystal Luxury Bay Resort Nusa Dua
Crystal Luxury Bay Resort
Crystal Luxury Bay Nusa Dua
Crystal Luxury Bay
The Crystal Nusa Dua Nusa Dua
The Crystal Luxury Bay Resort Nusa Dua Hotel
The Crystal Luxury Bay Resort Nusa Dua Nusa Dua
The Crystal Luxury Bay Resort Nusa Dua Hotel Nusa Dua

Frequently asked questions

Does The Crystal Luxury Bay Resort Nusa Dua have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is The Crystal Luxury Bay Resort Nusa Dua pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Crystal Luxury Bay Resort Nusa Dua?

Self parking is free at this property.

What time is check-in at The Crystal Luxury Bay Resort Nusa Dua?

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at The Crystal Luxury Bay Resort Nusa Dua?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does The Crystal Luxury Bay Resort Nusa Dua provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 350000 per vehicle applies.

Where is The Crystal Luxury Bay Resort Nusa Dua located?

This family-friendly Nusa Dua hotel is located in By Pass Ngurah Rai, within 3 mi (5 km) of Puja Mandala, Bali Nusa Dua Convention Centre, and Bali International Convention Center. Nusa Dua Beach and Bali Collection Shopping Centre are also within 3 mi (5 km).

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The Crystal Luxury Bay Resort Nusa Dua Reviews

Reviews

6.8
Rating 10 - Excellent. 16 out of 62 reviews
Rating 8 - Good. 18 out of 62 reviews
Rating 6 - Okay. 9 out of 62 reviews
Rating 4 - Poor. 12 out of 62 reviews
Rating 2 - Terrible. 7 out of 62 reviews

7.0/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For what we paid it was good value near where we needed to be for an event, Staff are very friendly and helpful especially in the kitchen, overall not a bad stay
Stayed 4 nights in Jun 2025

6/10 Okay

Muhammad

Liked: Staff & service
Disliked: Cleanliness
Breakfast was nice,staff and propery was nice but bed sheets and chairs having stains all around cleaning needs a lot of improvement.
Stayed 3 nights in Apr 2025

2/10 Terrible

Darcy

Disliked: Cleanliness, amenities, property conditions & facilities
Expedia and this resort should be ashamed. The pictures on the booking site were taken probably 20 years ago and the resort is a mess,we attempted to cancel within hours of booking and were refused a refund or assistance from expedia and the resort itself. We willnever use expedia again and have advised all people we know about this experience. Disgraceful!!!
Stayed 11 nights in Jul 2025

2/10 Terrible

Kinjal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wouldn't recommend this place to anyone ..bad service, dirty rooms, pool closes at 6pm..breakfast was horribe didnt even have butter NOTHING like the pictures you see as they have advertisied it. Not a good place to stay.very disappointed
Stayed 8 nights in May 2025

8/10 Good

Karin

Liked: Cleanliness, staff & service, property conditions & facilities
Had a pretty decent 2 nights stay.
Stayed 2 nights in Jul 2023

8/10 Good

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For $80 a night with brekfast great value. Beautiful view of Benoa Sea from rooftop pool spoilt by rotting facade. Whole pool area needs lots of TLC Pool both roof & below are clean ang large. But again roof was probably used for weddings and parties/functions but I doubt anyone can use it for that now. Gym - what a joke Treadmill Broken Cross Trainer Broken Bike Bike barely usable multoifunction machine is falling apart. But The Chrstal channel shows beautiful pool and great gym - obviously many years ago. But again for $80 the room was great, room service first class, breakfast good, staff great.
Stayed 14 nights in Apr 2025

2/10 Terrible

Meenu Marie

Disliked: Cleanliness, staff & service, property conditions & facilities
This was the worst hotel I stayed at so far
Stayed 1 night in Aug 2024

8/10 Good

Maxine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are super polite and kind. Rooms and lobby area are very clean and well presented. It was quiet during our stay so had the pools to ourselves mist of the time. The restaurant food was nice but limited choice. The hotel is not near beach, shops or restaurants
Stayed 6 nights in Sep 2022

2/10 Terrible

Janitha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Does NOT represent 5stars at all. Worse hotel stay we ever done. Broken taps, toilets, dirty everywhere with bad odour. Need a major renovation over all. Please do not promote this any overseas visitors.thanks
Stayed 3 nights in Dec 2024

6/10 Okay

Joshua

Liked: Staff & service
Disliked: Property conditions & facilities
The room was spacious but fixtures and fittings in poor condition. The staff were friendly, the breakfast was the most disappointing of all.
Stayed 6 nights in Aug 2022

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is disturbing to need to ask repeatedly for hand towels and bath towels when there were none in the suite. Similarly the remote for one of the air conditioners did not work. The one phone in the suite did not have contact instructions for anything. The drain in the shower/bath did not pop up and was not fixed during my stay.
Stayed 3 nights in Jan 2024

6/10 Okay

Christian

Stayed 5 nights in Oct 2024

6/10 Okay

Varishna

Disliked: Cleanliness
In de basis mooi penthouse maar qua hygiene en onderhoud heeft het hotel een slechte staat en heeft het veel aandacht nodig. Het personeel is niet zo vriendelijk als we gewend zijn in Bali. Er hing een nare geur in de lobby, bij het restaurant en in de hal. Zwembad beneden was prima, maar het bad op de rooftop was unsupervised en de bar was gesloten. Hotel heeft geen travel desk. Geen vier-sterrenhotel.
Stayed 5 nights in Jul 2024

4/10 Poor

Ali

Stayed 2 nights in Dec 2023

6/10 Okay

Gregory

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were very disappointed, as this is definitely not a 5 star hotel as advertised on their website, the staff a very helpful and friendly, the hotel and room could do with a thorough cleaning and a lot of maintenence needs doing
Stayed 6 nights in Aug 2023

4/10 Poor

Dansuren

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Galina

Stayed 1 night in Apr 2023

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities

Not worth

Rate only ONE for the room size only. Carpark and places / walkway had limited or no light. The selling point for this expensive property is the roof top sky pool. However the pool is closed and no light before the operation time is up 😡 The breakfast has only four choice AND the food is not thoroughly cook. The hotel entrance is not light up and the barrier is down resulting missing it and had to make a U turn. The staffs are not professional and careless attitude with reason/excuses after my feedback. NOT WORTH AND OVER RATING OF FIVE STAIRS.
Stayed 3 nights in Apr 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best five star hotel I ever stayed.
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities
I think it is an overrated hotel. We last with the bathroom block three days without solving. Inside the room many things are already old and ruined.
Stayed 7 nights in Dec 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 14 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Property conditions & facilities
今回無料でスイートにアップグレードしていただけました。窓口のスタッフの方々は、英語があまり得意でない私にとても親切に対応していただけました。ここまでは120点なのですが、とても残念だったのは、他のアジアのある国の大人数のお客達が毎日とても騒々しく、朝食の場所や公共の場所でのマナーが悪く、あまりリラックスできなかったことです。仕方のない事ですが、ホテルの給仕のスタッフなどもとても疲れているように見えて、気の毒になりました。
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed with stay! Staff lacking. No clear process with basic room service ect! Menus lacking basic Include nye all you can eat and drink ended up with Bali belly nye day photos on site doses not clearly display property! Very cleaver photography! Very disappointed!
Stayed 5 nights in Dec 2019

6/10 Okay

Verified traveler

3 stjerner

Fik ikke det værelse som vi skulle have til at starte med hvilket var et 2 værelses penthouse. Første efter klage og et opkald til hotels.com blev der rettet op. Synes det er uacceptabelt at de til at starte med påstod at der ikke var privat svømmebassin i penthouse selvom det stod i reservationen. Så fik et andet værelse første nat og blev opgraderet dagen efter. Hotellet trænger et at blive renoveret. Beliggenheden er ikke god. Derudover stinker hver eneste dag af kloak lugt. Det er ikke overdrevet. De kalder det Bay men det er en sump.
Stayed 7 nights in Dec 2019

10/10 Excellent

Song Koon Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The food and rooms are good. The only problem is the button for the lifts, difficult in pressing
Stayed 2 nights in Dec 2019