Nu'alolo Trail

DONT BE FOOLED!! My family and i chose to celebrate the Christmas season here for something special - we were SO disappointed. First and most disappointing is that the resort is under SIGNIFICANT construction and they dont tell you that on their web site or booking yet still charge a high price for the stay not discounted for the inconvenience. Ha! Inconvenience- the beautiful lobby and walk thru you see on the web site that actually sold me on the property is all plywood walled off very tacky. The "office" is in a small side meeting room with metal desks. You have to go there for all your needs even to get towels. Because there is no lobby you have to walk down a dingy hallway to an elevator, up the elevator to another floor, walk down a hallway to another elevator, then down the elevator to the original floor then down hallways to get to your room. Imagine doing that each time you came and went and when you tote your luggage. Why did we tote our luggage? Because when we arrived the bellman that took our luggage to our room made sure we knew how much of a pain it was for him to DO HIS JOB and take our luggage. Speaking of arrival - when i booked, i booked through expedia BECAUSE the resort told us to do that and then they would match expedia prices. They didnt do that. So i had booked 2 king rooms on expedia and when i called before the trip the resort they offered to me that they would give me a king and a queen room since we had 6 people to accomidate. They didnt.

Staff made the stay! Hotel very clean and resort impeccable.

Very nice. Staff amazing