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"I had a very unpleasant experience choosing this airport hotel over another one which I had work related event at the next day. I stayed in the hotel for one day and since booking everything was below expectations. First, been told need to book car park and asked to send details then no response for hours. Had to call the hotel to be told sorry car park fully booked could have been saved a lot of time if proper response in time. Pushed to use airport car park which I did not want as triple the price so ended up asking my husband to travel for 3 hrs back and forth to drop me off. Hotel itself, room was not properly maintained as described. Patches and stains everywhere. Found cups unclean and called reception to ask for new ones as just checked in, response was “they are not expected to be fully clean and you have to wash them” did not really understand how I am expected to check in a room which unclean drinkware ! Had to repeat myself 3 times until receptionist agreed to send me clean ones. While looking to get my coffee made, coffee machine full of dust inside and looks completely unhygienic. Had to ask the room service guy to take it along with the dirty cups and decided to use the kettle which was broken and almost burnt myself. Had to check out 2 hours earlier to get coffee and breakfast somewhere else as I did not want to be more stressed before my important event."

"Beautiful hotel, easy access to airport!"

"A lovely stay for my daughter’s birthday weekend. I’d popped a note to this effect, in the special requests when booking. We arrived to a room with a view of the Thames and London Bridge. There was a birthday cake, drinks (Coke and Diet Coke!) alongside a lovely welcome letter. The hotel was in a perfect location with various places to eat out and positioned next to the Tower of London, which we visited the next day. The room was comfortable and well equipped. Breakfast was buffet style with plenty of hot and cold choices and views to the Thames and Marina. Highly recommend."

"Great location and the buffet breakfast was awesome. "

"room trash was not emptied upon arrival; shower drain VERY slow, TV didn’t work; light bulb fluckering"

"Terrific location adjacent to Kensington Park and a short walk to the Palace. Room had a sitting area that felt roomy for two travelers. Staff were very helpful & courteous. Didn’t get to try the restaurant but the coffee station available every morning was much appreciated!"

"Sign for direction to lift was not clear, too small, easy to get lost,"

"Rooms were small the AC didn’t work. Dirty hand prints on the wall and shower"

"We had a great time."