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"The room was excellent—spotlessly clean, very quiet, and comfortable. We stayed in a junior suite on the sixth floor facing the inner courtyard, and it was a peaceful retreat. However, I was disappointed that the hotel didn’t respond to several emails asking for guidance on the best way to reach the property from BER Airport. After a long journey, the self-service check-in system also felt frustrating to use; at that point, I would have preferred assistance from a staff member, especially when you’re tired and can’t find your reading glasses. We also hoped to use the sauna, but it was switched off. A staff member informed us that guests need to request this in advance so it can be turned on, which isn’t something I’ve encountered before—I normally expect to use such facilities at my own convenience. On the positive side, the location is fantastic, with the U2 station nearby offering easy access to many major attractions. Despite a few inconveniences, we enjoyed our stay and would definitely return to Hotel Berlin, Berlin."

"All reception staff friendly, helpful and welcoming? Room was tidy and warm. Seating areas in reception were clean and warm and the prices at the ' mini' bar were reasonable. Will definately be boobking again next June."

"Yes"

"Clean room, short walk to Karl Johan Gate street and many attractions"

"Staff very friendly and helpful, really lovely hotel, 20 min walk into town "

"Great location for Westminster and Waterloo station just down the street. Staff were friendly and helpful, if a little overwhelmed at check-in time. Good sized rooms, clean and comfortable."

"The staff at this hotel exceed my expectations. The room was incredibly comfortable, well designed and provided nice features such as usb port to charge my phone with a converter and a great desk to work from while traveling. I could live in this hotel. I will certainly stay here again!"

"Great value for money, lovely staff on reception. Clean and compact room, perfect for a one night stay."

"Everything"