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"Clean room in quiet location"

"The location of the hotel was nice. The restaurant menu was satisfactory and the breakfast offering was good. "

"Lovely stay from start to finish. The staff were very friendly and welcoming, and check-in was smooth and efficient (just note there’s a £25 deposit, which I hadn’t expected). The room was spotless, and the little touch of chocolate on arrival was a nice surprise. The location is very central, making it perfect for getting around. Overall, a 10/10 stay—I’d happily return!"

"Very comfortable room and the view is one of the best in London. We had a great breakfast too. Highly recommended."

"Every time we come to London (4th-5th time here) we stay here at Park Plaza. Always top noch and star rating. Really great place to stay, i unfortunately have to lower the star rating for 2 reasons. One day our room was very poorly cleaned and restocked with coffee and amenities, rubbish cans not lined, etc. The last thing is the greeting from the manager, evey time we have come we usually got a good bottle of wine and a fruit bowl. This time not so. Go a small box of chocolates and a package of dried fruit. Disappointed as a returning customer. Additionally, they yet again changed thier computer system since the last time we were here and of course no pruor customer records were kept. Which is a huge negative as they have zero way if knowing whonis a returning customer and who is not. Therfore this dramatically lowers customer service to us dedicated, returning customers even thou it's every 2 or so years we visit London. Still a good place to stay, down from great. Hopefully thigs go.back to the level.of swevice we are use to when we stay here. "

"Very good Italian restaurant. Coffee shop in lobby. Free shuttle to airport. Perfect for layover."

"The breakfast was gorgeous - lots of choice for adults and children. The bar staff were friendly. The swimming pool was great for children, as were the play rooms and rooftop play area. We had an excellent time."

"Great budget hotel, very busy Clean comfortable beds good English breakfast "

"Check-in was a bit of a hassle, as there was some kind of issue going on. I waited quite a while. However, the staff was extremely understanding and helpful, and they did their best to get it resolved as soon as possible. In the end I was comfortably checked into my room and the rest of the stay was without any issues at all"