We really enjoyed staying at Shorecrest I and thanks to the price we were able to stay longer too. The staff was great and always very courteous and nice. The parking is not the greatest because of how it was designed with no turnaround on the second floor, making it difficult when there isn't a parking space available. My biggest issue was the communication from the property manager. I called Shorecrest to confirm that our reservations were set and ready for our arrival a week prior to our stay and they said that they did not have our names anywhere. When I explained we went thru VRBO, they said because it is a third party, it will probably populate the information about our stay in a few days. I said okay, that I would call back. 4 days later, I called again to verify our reservation. Same result. I then called the day before we were due to check in and got the same response from Shorecrest. All very nice and willing to help, but not able to reassure me that I had not been scammed out of $500 without a place to stay. I managed to find a phone number of the company that was listed as property manager, despite it NOT being provided on the listing. I had to google the company name. I called and got no answer, so I called again, about 3 times total. I was about to start contacting VRBO about my concerns when I got a call from a Michigan #. The man on the phone said asked if I was *my name* and I said yes and he said, "You've called about a dozen times. What is the big emergency? We have you checking in tomorrow." I said, "I have called the property and they have yet to have my information about us checking in." He said, "Well you are checking in tomorrow, they will have it then. Just bring a photo id and have a great vacation." I said, "Thats all I have to do? Why do they not have record of my reservation? My confirmation number doesn't come up or anything. Thats why I'm concerned. I don't want to get to the beach and have nowhere to stay." He said, "All you have to do is show them a photo ID and have a great vacation." I said okay, even tho it didn't really make me feel any better about the situation. But then I received a text and an email a few minutes later with a DIFFERENT confirmation number and I called back to Shorecrest and they were able to confirm my reservations using that. Please improve the communication or at least let the traveler know they will receive additional communication before the actual stay!
