We were treated well at the property and the stay was comfortable and conveniently situated to catch a bus downtown and back. The Buffet Breakfast at Lone star was great which was included in our package. The staff wrote a birthday note for my son with some brownies which was very thoughtful. The water was great to have as a lot of hotels ive visted, including luxury 5 Star don't have complimentary water, which is a shame. The only thing that was disappointing was that the hotel is cashless (which we did not know) , the parking is very tight and limited and you can't freely come and go, you have to call someone to let you in and out. The room was very clean and modern and the beds were comfortably. The ventilation fan was really loud and couldnt be turned off, but the staff orovided us with ear olugs. Just bring your own ear plugs if you book.

This hotel is not cheap, and I could smell cigarette smoke in my room. Was not ideal based on this alone. Also I was working, so needed early breakfast. I know buffet breakfast in a hotel is not cheap, but I would like options available at 6am. There was only one breakfast option which was full buffet breakfast. So I went out of the hotel for this.

Although our check-in wasn’t the best, the staff did a fantastic job at delivering a memorable stay. The staff is really what shines at QT Auckland.