Niagara Wine Tour Guides

The location was excellent, but there were several issues with our stay. The check-in process was very strange, we had to wait in the rain with our luggage and kids a block away until someone arrived to escort us to the building. We rented a large multi bedroom that we shared with another couple, however they only provided one key fob, this was very inconvenient. The patio was quite dirty and had a joint roach and cigarette buts left behind. We found a dirty shirt in the back of one of the cupboards. The linens appeared clean, but most were quite stained. The hardwood floor was also water-damaged and badly buckled near the bathroom. Finally, only a single roll of toilet paper was provided for the entire 4 day stay

The check-in process was great and we were upgraded to a room with a soaker tub, which we loved. The restaurant is very small, but the food was great and the server was wonderful (although, working alone and running around doing it all, while the manager, or maybe owner or something?, was drinking with friends). The breakfast bar was also quite good and the server very attentive. The room was very nice, but the finishings were a bit less than luxury. The soaker tub leaked and wouldn't keep water in it. The sheets on the bed weren't fitted sheets for some reason, and the whole bedding was coming apart at night. We couldn't figure out if the TV worked, but we enjoyed having a couch in our room. The rooms are advertised as sound-proof, but we could hear people in the hall at night and kids running around in the morning. The grounds around the place (although somewhat under construction) are secluded and beautiful. They have a good outdoor space to lounge and enjoy a drink or coffee.

Lovely room/ Staff fine. Room service meal less good.