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"Started off really well. One of the people from The Crown (which is part of the same group and does amazing food? spotted us walking through town and came and helped us get in the front door. Went downhill from there. The room smelt of cigarettes when we arrive and there were burns in the carpet. The bathroom was filthy. There was a layer of dirt all over the floor, to the point that I thought maybe it was the cover of the floor to start with, until I realised the white bits of floor behind the bath were still white, so it was definitely dirt. Loose bits all over it as well. Bath hadn’t been cleaned and there was dirt in the overflow waste hole on the sink. Bedding and towels were very clean luckily. Tried calling but no answer. Spoke to someone in the morning and they said the manager would contact me but they haven’t. Could’ve really lovely if they sort out the cleaning"

"Lovely stay Staff were very helpful"

"The property is well maintained and retains its character very well. Breakfast was excellent with good options to choose from. The staff were friendly and helpful. We would not hesitate to stay there again."

"I would say that this is a three star hotel not four."

"Really nice hotel staff were friendly . Got in the car park ok as it in the week . Everything is walking distance . We didn’t have breakfast but I walked past and it did look good . Room was clean hairdryer Iron iron board in the room . Tea coffee in room Shower was great didn’t have shampoo conditioner and shower gel just had hair and body wash all in one which I didn’t care anyway I would definitely stay again ."

"The stay was good and the breakfast was excellent."

"Lovely period gastopub right on the river Lugg. Lovely light and fresh accommodation. Food all delicious with a great selection. Their eco wellness spa facilities was a real treat to hire as well, a gorgeous spot to relax in. My wife loved her massage with Charlene as well. Definitely recommend"

"Comfy bed and room, tasty breakfast included, great view of Ludlow castle, lots of free parking (a big plus in Ludlow) and an easy walk into the town centre."

"Very attractive historic location, pleasant in every way; walkable from train station. Comfortable dining room ; excellent dinner!"