They need staffing that's going to give great customer service
Ashleigh
2023 年 8 月に 1 泊滞在
8/10 (良い)
Bryan
2023 年 8 月 21 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great Hotel
Plenty of room. Wife loved the jetted bath. Customer Service was great
Bryan
2023 年 8 月に 1 泊滞在
10/10 (非常に良い)
anthony
カップルで旅行
2023 年 8 月 21 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I always love coming to the Swan
anthony
2023 年 8 月に 1 泊滞在
2/10 (非常に不満)
Juana
2023 年 8 月 14 日
Juana
2023 年 8 月に 1 泊滞在
2/10 (非常に不満)
Jennifer
カップルで旅行
2023 年 8 月 14 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We arrived around 2am and went right to sleep. We woke up in a sweat around 6am because the AC wasn't working. I went to take a shower and the overhead shower didn't work. There was mold all over the shower curtain and an infestation of bugs in the bathroom. The hotel floor was soft and sunk in in many areas, possibly due to mold. The towels provided had what looked like shoe marks on them and black dirt streaks. We were not given a refund. I know this hotel isn't fancy. I'm not looking for a place with a free breakfast or hot tub. But, this place was unlivable. This is not a "you get what you pay for" situation. The Swan Motel is in violation of multiple health codes and is breaking the law. Of course the manager, Gabriel, did not care and would not refund us for the night when I called the next day. I had booked through Expedia. I advised Expedia to take this listing off of their website and also called the local Health Dept/ Inspector. We spent all morning the following day looking for a place to shower since we weren't able to at the motel. We showered at the Planet Fitness and ended up finding another hotel for the following night. Overall, disgusted and upset by our experience.
Jennifer
2023 年 8 月に 2 泊滞在
8/10 (良い)
Viera
2023 年 8 月 10 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Big updated rooms and bathrooms are a plus. Convenient airport shuttle service is available. At first a staff member couldn't find my reservation, but the morning person was very pleasant and helpful and straightened everything out. I just wish there was a hairdryer available in the bathroom.