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The Towers at Lotte New York Palace

Photo gallery for The Towers at Lotte New York Palace

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Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Overview of The Towers at Lotte New York Palace

The Towers at Lotte New York Palace

5 out of 5

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Spa
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Social distancing
10022, NY, New York, 455 Madison Avenue

Explore the area

  • Popular LocationCentral Park10 min walk
  • Popular LocationTimes Square11 min walk
  • Popular LocationBroadway14 min walk
  • AirportNew York, NY (LGA-LaGuardia)12 min drive

Choose dates to view prices

About this area

New York

The Towers at Lotte New York Palace is located in Midtown, a neighborhood in New York, and is in the city center and near a metro station. The area's natural beauty can be seen at Central Park and Bryant Park, while Museum of Modern Art and Radio City Music Hall are cultural highlights. Consider St. James Theatre for a night out or Central Park Zoo if you're traveling with kids. Guests appreciate the hotel's location for the sightseeing.

What's nearby

  • Rockefeller Center - 5 min walk
  • Museum of Modern Art - 6 min walk
  • Central Park - 10 min walk
  • Times Square - 11 min walk
  • Broadway - 14 min walk

Getting around

  • 51 St. Station - 6 min walk
  • Grand Central - 42 St. Station - 11 min walk
  • LaGuardia Airport (LGA) - 12 min drive

Restaurants

  • Venue 1 – Serves breakfast and lunch.
  • Venue 2 – Serves dinner.

About this property

The Towers at Lotte New York Palace

Family-friendly New York hotel in Midtown with free local shuttle
This smoke-free hotel features 5 bars/lounges, a health club, and self parking. Free WiFi in public areas and a free area shuttle are also provided. Additionally, spa services, 24-hour room service, and a business center are onsite. All 176 rooms provide free WiFi and free wired Internet, plasma TVs with cable channels, and conveniences like refrigerators and dishwashers. Guests will also find pillowtop beds, iPod docks, and 24-hour room service.
The Towers at Lotte New York Palace offers 176 air-conditioned accommodations with iPod docking stations and DVD players. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 42-inch plasma televisions come with premium cable channels, video-game consoles, and pay movies. Refrigerators and minibars are provided. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and hair dryers. Microwaves, in-room massages, and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a health club.
Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (USD 65 per day)
  • Free area shuttle

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM–11:30 AM on weekdays and 7 AM–11:30 AM on weekends: USD 16-26 per person
  • 5 bars/lounges
  • 24-hour room service

Things to do

  • Health club
  • Shopping
  • Spa services

Family friendly

  • DVD player
  • Free area shuttle
  • In-room child care (surcharge)
  • Laundry facilities
  • Microwave (on request)
  • Refrigerator

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Gift shop/newsstand
  • Newspapers in lobby
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English
  • French
  • Italian
  • Korean
  • Portuguese
  • Russian
  • Spanish

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Phone accessibility kit
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 42-inch plasma TV
  • Cable channels
  • DVD player
  • iPod dock
  • Pay movies
  • Premium channels
  • Video-game console

Food and drink

  • Dishwasher
  • Microwave (on request)
  • Minibar
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 2 AM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from May 1 2021 to December 31 2021 (dates subject to change):
  • Bar/Lounge(s)

Access methods

Staffed front desk

Pets

Pets stay free
Dogs welcome
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per stay
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 16 and USD 26 per person (approximately)
  • Self parking fee: USD 65 per day
  • Rollaway bed fee: USD 50.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Towers New York Palace
Towers Palace
Towers Palace Hotel
Towers Palace Hotel New York
Towers Lotte New York Palace Hotel
Towers Lotte Palace Hotel
Towers Lotte New York Palace
Towers Lotte Palace
The Towers At Lotte York York
The Towers at Lotte New York Palace Hotel
The Towers at Lotte New York Palace New York
The Towers at Lotte New York Palace Hotel New York

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 310 out of 417 reviews
5 - Excellent 74%
Rating 4 - Good. 70 out of 417 reviews
4 - Good 17%
Rating 3 - Okay. 26 out of 417 reviews
3 - Okay 6%
Rating 2 - Poor. 9 out of 417 reviews
2 - Poor 2%
Rating 1 - Terrible. 2 out of 417 reviews
1 - Terrible 0%

4.7/5

Cleanliness

4.6/5

Staff & service

4.3/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
EXCELLENT
Stayed 3 nights in Aug 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff was amazing.
Stayed 1 night in Aug 2021

4/5 Good

Traveled with family
Liked: Cleanliness
I love this hotel. But it was quite inconvenient that the elevators were under construction so instead of 3, we had to use one with significant delays. Also, the lady in the concierge was least helpful when requested tickets to a local event and suggested a broker with a fee that was double the tickets' price. We were able to secure them directly and at their regular price.
Stayed 3 nights in Jul 2021

3/5 Okay

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff are wonderful, but the main elevators were down to begin with and then the service elevator broke down. Not great when you are on the 43rd floor. They only have 1 coffee shop and no restaurants. The prices were already too high, and then they nearly doubled them during our stay. A cup of fruit for $7.50 in one thing but changing it to $15 over night wen there are no other restaurant options in the hotel is too much.
Stayed 4 nights in Jul 2021

1/5 Terrible

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021