I’m not one to complain but this hotel is DISGUSTING. We booked this hotel for my birthday trip to arrive to a “standard” room for one night since we extended our trip and we’re staying in a “superior” room for the rest of the stay. Our standard room smelled stale, the chair for the desk was stained and looked unclean. The lights in the hallway by the door didn’t work and neither did the lamps on the desk and nightstand, we had no shower curtain and there was vomit running down the outside of the windows. There was an ice bucket, but no bags or cups. The tv did not work and the carpet was badly stained. We complained and the front desk said that they would send a maintenance guy to fix those things, but did not offer anything. We decided not to complain since we were changing rooms the next day and we had booked a more expensive, “better” room. Well the room wasn’t better. It also smelled stale, the lamp on my side of the bed didn’t work. The plug in the bathroom looked like it was about to electrocute you and didn’t work until I reset it 3 times, there was no mini fridge, and there was hair ALL OVER THE PLACE. Black hair on the bathroom floors, on the bed over, on our “new” towels in the bathroom. Disgusting. This was such a disappointment and we truly expected more especially since carrying the “Hilton” name. I will never stay at a Hilton again. I have no idea why this has 4 stars. Absolutely ridiculous.
