Check COVID-19 restrictions.

Hyatt Herald Square New York

Photo gallery for Hyatt Herald Square New York

Primary image
Premium bedding, in-room safe, desk, blackout drapes
Premium bedding, in-room safe, desk, blackout drapes
Premium bedding, in-room safe, desk, blackout drapes
View from room

Overview of Hyatt Herald Square New York

Hyatt Herald Square New York

4.0 star property

4.2/5 Very Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
Map
10001, NY, New York, 30 W 31st St

Explore the area

  • Popular LocationEmpire State Building5 min walk
  • Popular LocationTimes Square12 min walk
  • Popular LocationBroadway16 min walk
  • AirportNew York, NY (LGA-LaGuardia)27 min drive

Choose dates to view prices

About this area

New York

Hyatt Herald Square New York is located in Manhattan, a neighborhood in New York, and is in the entertainment district and near a metro station. Empire State Building is a notable landmark, and travelers looking to shop may want to visit Macy's and Times Square. Check out an event or a game at Madison Square Garden, and consider making time for Chelsea Piers, a top attraction not to be missed. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with ecotours and hiking/biking trails.

What's nearby

  • 5th Avenue - 1 min walk
  • Empire State Building - 5 min walk
  • Macy's - 6 min walk
  • Times Square - 12 min walk
  • Broadway - 16 min walk

Getting around

  • New York W 32nd St. Station - 3 min walk
  • 28 St. Station (Broadway) - 4 min walk
  • LaGuardia Airport (LGA) - 27 min drive

About this property

Hyatt Herald Square New York

Beaux Arts New York hotel in Manhattan, walk to Empire State Building
Along with a restaurant, this smoke-free hotel has 2 bars/lounges and a fitness center. WiFi in public areas is free. Additionally, a snack bar/deli, a rooftop terrace, and a 24-hour business center are onsite. Housekeeping is available on request.
Hyatt Herald Square New York offers 122 accommodations with safes and coffee/tea makers. Beds feature premium bedding. A pillow menu is available. Smart televisions come with satellite channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages spoken

Chinese (Mandarin), English, French, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global), SafeStay (AHLA - USA), and Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 75.00 per day)

Food and drink

  • Continental breakfast available for a fee daily 7:00 AM–10:00 AM: USD 12 per person
  • 1 restaurant
  • 2 bars/lounges

Restaurants on site

  • Restaurant On Site
  • Up on 20

Things to do

  • Fitness center

Family friendly

  • Refrigerator
  • Snack bar/deli

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff

Business services

  • 24-hour business center

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Express check-in
Minimum check-in age - 21

Check-out

Check-out before noon
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
This property does not accept prepaid credit, debit, or gift cards for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all purchases made on site, including incidentals.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Welcoming dogs only
Up to 80 lbs

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Destination fee: USD 22.95 per accommodation, per night. This fee does not apply to children under 5 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 12 per person (approximately)
  • Valet parking fee: USD 75.00 per day
  • Pet fee: USD 75 per pet, per stay
  • Early check-in is available for a fee (subject to availability, amount varies)
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Holiday Inn 31st
Holiday Inn 31st Hotel
Holiday Inn 31st Hotel New York City Street Midtown
Hyatt New York Herald Square/5th Avenue Hotel
Hyatt Herald Square New York Hotel
Hyatt Herald Square Hotel
Hyatt Herald Square/5th Avenue Hotel
Hyatt Herald Square
Holiday Inn Midtown West 31st Street Hotel New York City
Hyatt Herald Square/5th Avenue
Holiday Inn New York City Midtown 31st Street
Hyatt New York Herald Square/5th Avenue
Hyatt Herald Square York York
Hyatt Herald Square New York Hotel
Hyatt Herald Square New York New York
Hyatt Herald Square New York Hotel New York

Frequently asked questions

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 472 out of 990 reviews
5 - Excellent 48%
Rating 4 - Good. 332 out of 990 reviews
4 - Good 34%
Rating 3 - Okay. 94 out of 990 reviews
3 - Okay 9%
Rating 2 - Poor. 52 out of 990 reviews
2 - Poor 5%
Rating 1 - Terrible. 40 out of 990 reviews
1 - Terrible 4%

4.4/5

Cleanliness

4.4/5

Staff & service

3.8/5

Amenities

4.2/5

Property conditions & facilities

4.0/5

Eco-friendliness

2/5 Poor

Traveled with family
Disliked: Amenities, property conditions & facilities
First I didn’t like the idea of being told breakfast was complementary and then ended up paying $40 for a breakfast I didn’t even eat Secondly the air was not working and when I reported it to the front that she said somebody would come up they never did it was hot and miserable sorry this hotel did not meet its expectations
Stayed 3 nights in Jun 2022

5/5 Excellent

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the rooftop patio. Beautiful view, quiet and relaxing.
Stayed 4 nights in Jun 2022

4/5 Good

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. However, when we arrived for check in our room wasn't ready and had to wait till 3:45.
Stayed 4 nights in Jun 2022

3/5 Okay

Traveled with family
Liked: Staff & service
Mandatory “resort fee” which basically buys you a daily bottle of water and drink at their bar whether you want it or not. The daily fee does not carry over, you use it or lose it daily. Also, we never could find the inside bar open and the roof top bar was closed two of the times we attempted to use it. Basically a way to tack an extra $92 to our bill. Ended up not using the the benefit at all, which I suspect is part of the strategy. I would prefer to pay for what we are after - a hotel - and not go through hoops to claim water and drinks that we’d just as soon buy voluntarily. Left a poor taste to the point we wouldn’t stay again.
Stayed 4 nights in Jun 2022

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service
Great place to stay. The management was very helpful. We had an AC issue and the staff was very helpful with transferring us to a room with a working AC unit, and complementary breakfast. Judy was a wonderful manager
Stayed 4 nights in Jun 2022