There were some very strong positives and some major negatives.
Positives:
1) The location couldn't have been better. We were a close walk to Central Park, the theater district, Hell’s Kitchen, Lincoln Center. The subway at Columbus Circle is about a block away. Getting around was easy.
2) It was quiet, no street noise and our room was above 57th St. You could tell the windows were re-done to keep it quiet.
3) It was spacious. There were 6 of us and it was not cramped and we all had our privacy.
4) The outside patio was a plus and also quiet.
5) The beds were comfortable, the sheets were soft and good quality.
6) Communication via text with the property manager was prompt.
The negatives:
1) There were issues with plumbing. There are two toilets that are battery operated for flushing and they both went out. They require a special battery and one of the toilets was operational the same day. Later that same day, the other toilet battery failed but it took two more days to get replaced. Meanwhile, we were flushing the toilet by removing the toilet tank lid, reaching in to the water to pull the chain up to get it to flush during those two days. I’d suggest having replacement batteries on hand since they are not easily obtained or just switch out to a normal toilet flush.
2) In addition to the toilet issues, the entire building lost hot water for one of the days we were there. Cold showers were not popular.
3) One of the showers is a steam room, none of us could get it to work. There were no instructions around.
4) We had arranged an earlier check in by about 90 minutes with an assurance that the property would be ready. There had been a scheduling mishap with the cleaning crew and they had yet to arrive after the check in time of 4:00. The property was ready around 5:45.
5) We’re not sure if this had to do with the cleaning crew but there were only 4 rolls of toilet paper when the crew came and when they left. It was not replenished and, instead, were re-allocated so that each bathroom had 2 rolls each. There were 6 people staying 6 nights. Some of the towels that were replaced by the cleaning crew were badly stained and not usable. There was only one hair dryer instead of one per bathroom.
6) The toaster would not work unless you put the setting to ‘defrost.’ Also, the stove top burners were noted that ‘low was high.’
Overall, we enjoyed our stay, had a great time, but didn’t expect the negatives to pile up as they did.
