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"Very disappointing and frustrating experience with Upper West Side Sugar Hill. Would not recommend this apartment type hotel to anyone. See reasons below: 1. Arrived for check in at apartment at 3:45 PM as communicated 2. Room was not ready. Had no linens or AC. 3. Owner sent guest to another location, ..."…""Very disappointing and frustrating experience with Upper West Side Sugar Hill. Would not recommend this apartment type hotel to anyone. See reasons below: 1. Arrived for check in at apartment at 3:45 PM as communicated 2. Room was not ready. Had no linens or AC. 3. Owner sent guest to another location, ..."WWW…"

Reviewed on Aug 31, 2016

"Horrible experience with this "hotel" and its "staff". Firstly, it is not a hotel and does not meet the professionalism expected with a hotel. It is a family owned apartment where a woman will meet you in front of the apartment building to give you the keys. Unfortunately, she herself does not know ..."…""Horrible experience with this "hotel" and its "staff". Firstly, it is not a hotel and does not meet the professionalism expected with a hotel. It is a family owned apartment where a woman will meet you in front of the apartment building to give you the keys. Unfortunately, she herself does not know ..."WWW…"

Reviewed on Aug 11, 2016

"Thanks for allowing me to book a place with locked doors an no front desk!!! Thanks for letting me sleep in my car while in New York a night while I looked for a hotel with service!!! Thanks for having me sit on the phone with you guys for over 5 hrs trying to get a refund for a place I couldn't ..."…""Thanks for allowing me to book a place with locked doors an no front desk!!! Thanks for letting me sleep in my car while in New York a night while I looked for a hotel with service!!! Thanks for having me sit on the phone with you guys for over 5 hrs trying to get a refund for a place I couldn't ..."WWW…"

Reviewed on Sep 27, 2016