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Reviews of Courtyard New York Manhattan/ Midtown East

3 out of 5
Courtyard New York Manhattan/ Midtown East
866 3rd Avenue, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 1164 out of 1925 reviews" "
Rating 8 - Good. 482 out of 1925 reviews" "
Rating 6 - Okay. 150 out of 1925 reviews" "
Rating 4 - Poor. 62 out of 1925 reviews" "
Rating 2 - Terrible. 67 out of 1925 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for Manhattan. Spacious room (two queens) for our family of four. Friendly and welcoming clerk at the front desk.
Stayed 1 night in May 2024

8/10 Good

lakeisha, philadelphia

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from HOTEL MANAGEMENT on May 23, 2024
Thank you for taking the time to rate our hotel,Lakeisha. It was a pleasure to welcome you as our guest and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon!

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect place to stay in Manhattan Midtown East. My family and I enjoyed our stay and we are grateful.
Stayed 2 nights in May 2024
Response from HOTEL MANAGEMENT on May 23, 2024
Thank you for sharing your experience with us, Alicia! We're elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 Excellent

Greg

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is around the corner, so drop off and pickup can be a bit tricky (with construction) on a busy day.
Stayed 2 nights in Mar 2024
Response from HOTEL MANAGEMENT on May 24, 2024
We truly appreciate you taking the time to share your rating with us,Greg. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an awesome stay, the only thing that would’ve made it even better would be to have a microwave in the room so we could reheat our food that we would have left over
Stayed 2 nights in May 2024
Response from HOTEL MANAGEMENT on May 20, 2024
Thank you so much for your 5-star rating, Anthony! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back again in the near-future.

10/10 Excellent

David

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 4 nights in May 2024
Response from HOTEL MANAGEMENT on May 19, 2024
We truly appreciate you taking the time to share your rating with us, David. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon

10/10 Excellent

diane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good experience
Stayed 2 nights in May 2024
Response from HOTEL MANAGEMENT on May 19, 2024
Thank you so much for your 5-star rating, Diane! We are thrilled to hear you had great stay with us! We hope to welcome you back soon!

2/10 Terrible

Charles

Disliked: Cleanliness, staff & service, property conditions & facilities
I was attacked on my way into the hotel and I was greeted by the front desk. They said welcome to New York. I spoke to the security guard took a description of the man that attacked me never heard from him or the hotel manager overheard the hotel security saying that the incident never happened, basically calling me a liar your life is in your hands in this neighborhood. Be careful. You may wind up becoming a victim like I was.
Stayed 7 nights in May 2024
Response from HOTEL MANAGEMENT on May 20, 2024
Thank you for taking the time to let us know about your experience while staying with us at the Courtyard by Marriott Manhattan Midtown EastProviding the highest level of hospitality is our number one priority and we would like to sincerely apologize for failing to meet your expectations. we were hoping at your convenience you could provide a little more details as to where we could have improved your stay. There is no feedback better than the feedback of our valued guests using our hotel and hotel services.

8/10 Good

Holly

Liked: Cleanliness, property conditions & facilities
Very convenient
Stayed 5 nights in May 2024
Response from HOTEL MANAGEMENT on May 19, 2024
Thank you for taking the time to share your rating with us, Holly. It was an honor to welcome you as our guest and we are pleased to know that the majority of your stay with us was satisfactory. We look forward to welcoming you back to our hotel in the not-too-distant future.

8/10 Good

Fumiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from HOTEL MANAGEMENT on May 19, 2024
Thank you for taking the time to share your rating with us, Fumiko. It was an honor to welcome you as our guest and we are pleased to know that the majority of your stay with us was satisfactory. We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excellent

Dale

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in May 2024
Response from HOTEL MANAGEMENT on May 23, 2024
Thank you so much for the 5 out of 5-star rating, Dale! We are so happy to hear that you enjoyed your stay with us! We hope to have another opportunity to host you again soo

6/10 Okay

David

Traveled with partner
Liked: Cleanliness
Outside the Hotel there was a lot of shady looking people hanging around it very small entrance, but relatively Decent Room and clean Shower was slow moving and there was really no pressure coming out of it
Stayed 1 night in May 2024
Response from HOTEL MANAGEMENT on May 20, 2024
Thank you for taking the time to rate our property,David. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 Excellent

Kassandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful skyline views
Stayed 2 nights in May 2024
Response from HOTEL MANAGEMENT on May 16, 2024
Thank you so much for the 5 out of 5-star rating,Kassandra! We are so happy to hear that you enjoyed your stay with us! We hope to have another opportunity to host you again soon

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from HOTEL MANAGEMENT on May 16, 2024
Thank you so much for your wonderful rating, Brianna! We’re delighted to know that we went above and beyond in providing you with the best experience possible. Thank you for making us your hotel of choice - we excitedly await your next visit!

8/10 Good

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from HOTEL MANAGEMENT on May 16, 2024
We truly appreciate you taking the time to share your rating with us Laurie. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon

8/10 Good

Rani

Traveled with family
Liked: Amenities, property conditions & facilities
All good. Loved the stay. Everything is near proximity.
Stayed 4 nights in May 2024
Response from HOTEL MANAGEMENT on May 13, 2024
Thank you for posting your feedback from your visit with us,Rani. We are delighted to have welcomed you as our guest, and I am grateful to see you enjoyed the majority of your stay. It would be an honor to welcome you back again in the future

10/10 Excellent

LAUREN GABRIELLE, Wheeling

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bring ear plugs, very noisy city so you’ll hear ambulance and police sirens throughout the night. Also the walls are thin, I could hear a baby crying on the room next door. Other than that, the location was perfect and hotel was clean and comfortable.
Stayed 2 nights in May 2024
Response from HOTEL MANAGEMENT on May 13, 2024
Thank you for taking the time to review our hotel,Lauren Gabrielle. We really appreciate all of your feedback. We couldn't agree with you more that having a good location is essential - thanks for noticing! We look forward to hosting you again the next time you come back to NYC!

10/10 Excellent

FNU

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and great shops around
Stayed 3 nights in May 2024
Response from HOTEL MANAGEMENT on May 13, 2024
Thank you for sharing your positive experience with us and with your fellow travelers, FNU. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excellent

Hannah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views. beautiful large room for great price!
Stayed 1 night in Feb 2024
Response from HOTEL MANAGEMENT on May 11, 2024
Thank you so much for your 5-star rating, Hannah! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice sized rooms & bathrooms -quiet & comfortable
Stayed 2 nights in May 2024
Response from HOTEL MANAGEMENT on May 10, 2024
Thank you so much for your 5-star rating, Carole! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back again soon!

10/10 Excellent

Gian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 3 nights in May 2024
Response from HOTEL MANAGEMENT on May 10, 2024
Thank you so much for your 5-star rating, Gian! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.

8/10 Good

Maurice, Wrentham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, plenty of good restaurants around. E, M, 6 lines of subway within a block, very convenient. The room we stayed was very clean. The room is not sound insulated. 3rd Ave can be noisy at times even on the 14th floor it sounded as if it were on the 2nd. This is the only hotel we stayed without a complementary bottle of water.
Stayed 1 night in May 2024
Response from HOTEL MANAGEMENT on May 10, 2024
Thank you for posting your feedback from your visit with us, Maurice. We are delighted to have welcomed you as our guest, and I am grateful to hear you enjoyed the majority of your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were cleaned every day. Elevators were very slow. Employees all very nice. I’m
Stayed 3 nights in May 2024
Response from HOTEL MANAGEMENT on May 7, 2024
We truly appreciate you taking the time to share your rating with us,John. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon

10/10 Excellent

Von

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente propiedad, fueron amable en todo momento y atentos. Nos guardaron nuestras maletas sin costo adicional en lo que llegan a la hora de nuestro vuelo.
Stayed 3 nights in May 2024
Response from HOTEL MANAGEMENT on May 7, 2024
Thank you for sharing your experience with us and with your fellow travelers Von! We really appreciate all of your feedback and we're elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit

10/10 Excellent

Sumeet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Staff!
Stayed 3 nights in May 2024
Response from HOTEL MANAGEMENT on May 7, 2024
Thank you for providing such a wonderful rating, Sumeet! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Nadine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are always polite and helpful. The property has a nice lounge area to freshen up or relax at, if your room is not available at check in (we requested early check in, which is only available upon availability). They were very accommodating. We enjoyed our stay!
Stayed 3 nights in May 2024
Response from HOTEL MANAGEMENT on May 7, 2024
Thank you for posting your feedback from your visit with us,Nadine. We are delighted to have welcomed you as our guest, and I am grateful to see you enjoyed the majority of your stay. It would be an honor to welcome you back again in the future

10/10 Excellent

dror

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convinient, near metro and easy to find
Stayed 2 nights in May 2024
Response from HOTEL MANAGEMENT on May 7, 2024
Thank you for providing such a wonderful rating, Dror! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

christie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from HOTEL MANAGEMENT on May 7, 2024
Thank you so much for your 5-star rating, Christie! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.

6/10 Okay

Kathy

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Other than front desk, the staff were very attentive and accomodating. The room itself was disappointing. We tried to use the sofa bed and ended up throwing the mattress on the floor which worked OK. The bathroom sink drained so slowly it was basically plugged. But location is fantastic
Stayed 3 nights in May 2024
Response from HOTEL MANAGEMENT on May 6, 2024
Thank you for taking the time to rate our property, Kathy. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience

10/10 Excellent

henriette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it the rooms were amazing
Stayed 1 night in May 2024
Response from HOTEL MANAGEMENT on May 4, 2024
Thank you so much for the 5 out of 5-star rating,Henriette! We are so happy to hear that you enjoyed your stay with us! We hope to have another opportunity to host you again soon

10/10 Excellent

Graciana

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location!! And the service was great
Stayed 3 nights in Apr 2024
Response from HOTEL MANAGEMENT on May 4, 2024
We truly appreciate you taking the time to share your rating with us,Graciana. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Booked this for my boss and he loved it.
Stayed 3 nights in Apr 2024
Response from HOTEL MANAGEMENT on May 6, 2024
Thank you for providing such a wonderful rating, Sally! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Misty Renee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was within walking distance to stores and restaurants.
Stayed 4 nights in Apr 2024
Response from HOTEL MANAGEMENT on May 4, 2024
Thank you so much for your 5-star rating, Misty Renee! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future

10/10 Excellent

Tyese

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very spacious, clean. The staff were really friendly. I enjoyed my day stay here with my family. Thank you
Stayed 1 night in Apr 2024
Response from HOTEL MANAGEMENT on May 1, 2024
We truly appreciate you taking the time to share your rating with us,Tyrese. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

8/10 Good

Hensl

Traveled with family
Liked: Staff & service, property conditions & facilities
The property was quite dated, but everything in the room worked just fine. The room we were checking in had a faulty bathroom door, but the staff kindly transferred us to a new room. However, the new room was a bit dirty, especially the bedsheets, either because they had not been prepared for incoming guests or because the cleanliness standard in this hotel is just average. The staff, however, were friendly and accommodating. Another redeeming quality about this hotel is its location. It is very close to Lexington subway station, and there are lots of dining options nearby.
Stayed 3 nights in Apr 2024
Response from HOTEL MANAGEMENT on May 1, 2024
Thank you for taking the time to rate our hotel,Hensl. It was a pleasure to welcome you as our guest and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon!

10/10 Excellent

Lei, Redmond

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Apr 2024
Response from HOTEL MANAGEMENT on Apr 30, 2024
We truly appreciate you taking the time to share your rating with us, Lei. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 3 nights in Apr 2024
Response from HOTEL MANAGEMENT on Apr 29, 2024
Thank you so much for your 5-star rating, Steven! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future

8/10 Good

Surya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HOTEL MANAGEMENT on May 1, 2024
We truly appreciate you taking the time to share your rating with us, Surya, and it is a pleasure to know that you enjoyed the majority of your stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

Diane

Traveled with family and small children
Liked: Amenities
Very happy with the staff for check in and concierge service transport arrangements.
Stayed 1 night in Apr 2024
Response from HOTEL MANAGEMENT on Apr 29, 2024
We truly appreciate you taking the time to share your rating with us,Diane. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon

8/10 Good

Eric

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
&
Stayed 3 nights in Feb 2024
Response from HOTEL MANAGEMENT on Apr 29, 2024
Thank you for taking the time to share your experience with us, Eric. It was a pleasure to welcome you as our guest and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HOTEL MANAGEMENT on Apr 29, 2024
We truly appreciate you taking the time to share your rating with us, Jill. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Lizanne

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is walking distance to the subway which has great access to downtown and JFK and LaGuardia airports. There were many food options nearby. Very happy we got this hotel.
Stayed 4 nights in Apr 2024
Response from HOTEL MANAGEMENT on Apr 27, 2024
We truly appreciate you taking the time to share your rating with us,Lizanne. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon

10/10 Excellent

Marilyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
In the middle of everything I enjoy doing.
Stayed 3 nights in Apr 2024
Response from Hotel Management on Apr 26, 2024
Thank you for taking the time to review our hotel, Marilyn. We really appreciate all of your feedback. We couldn't agree with you more that having a good location is essential - thanks for noticing! We look forward to welcoming you back in the future!

10/10 Excellent

Nirutti

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Apr 2024
Response from HOTEL MANAGEMENT on May 6, 2024
Thank you so much for the 5 out of 5-star rating, Nirutti! We are so happy to hear that you enjoyed your stay with us! We hope to have another opportunity to host you again soo

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Management on Apr 26, 2024
Thank you so much for your 5-star rating, Lindsay! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back again in the near-future.

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of NYC and quiet room
Stayed 2 nights in Apr 2024
Response from AFOM on Apr 22, 2024
Thank you so much for your 5-star rating, Clayton! We are thrilled to hear you had great stay with us! We hope to welcome you back soon!

10/10 Excellent

Linda

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights, room was very clean, staff was very nice and helpful. Walking distance to Central Park, Time square, Radio City Music hall and more. Would definitely stay there again when traveling to New York City.
Stayed 3 nights in Apr 2024
Response from AFOM on Apr 22, 2024
Thank you so much for your 5-star rating, Linda! Our team is thrilled to hear you had a pleasant 3 night stay with us! We truly hope to have the chance to welcome you back to the hotel should you be traveling to NYC!!

10/10 Excellent

Kylie

Stayed 4 nights in Apr 2024
Response from HOTEL MANAGEMENT on May 11, 2024
Thank you for providing such a wonderful rating, Kyliel ! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Good

Keiko

Liked: Cleanliness
Elevator was not efficient. There were often a line to get onto the elevators.
Stayed 3 nights in Apr 2024
Response from AFOM on Apr 22, 2024
Keiko, thank you for taking the time to write a review about your recent stay! We would like to sincerely apologize for the wait with the elevator during your stay with us. We hope to have the chance to welcome you back to the hotel in the future!

10/10 Excellent

Victor

Stayed 1 night in Apr 2024
Response from HOTEL MANAGEMENT on May 11, 2024
Thank you for providing such a wonderful rating,Victor! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.