1/5 Terrible
Tyler, New York
Traveled with group
29 Sep 2020
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Terrible experience. The room was disappointing and looked far different from the pictures. I was moved into a different room only to find that the phone in that room was broken and would flash a bright light consistently throughout the night which made it difficult to get some decent rest. There were no towels available. Only two large ones for two guests. No hand towels or face towels. The cleaning service was by request only, which makes sense given the times, but I was not told at check in and as a result, did not have my room cleaned throughout the entire stay.
It was difficult to get in contact with the front desk. The phone would ring endlessly to no avail. They gave out my room card without checking the ID of the person they gave it to. Thankfully, it was my friend, but had it not been, I fear for what could have happened. I still have yet to receive a call from management I’m regard to that particularly troubling issue but I hardly expect to.
I was here for my birthday weekend and I was sorely disappointed. The only saving grace would be the location.
Stayed 3 nights in Sep 2020
