New Rochelle Vacations from ￥247,766

The hotel's location has a good parking lot, and is conveniently located near a Metro North train station to get to Manhattan. The hotel room was clean, though the carpet could be shampooed and/or replaced. The air conditioner was noisy, and malfunctioned our first night: the heat turned on when it was very warm outside. We needed to make 2 requests before a maintenance person fixed it the next day. There was no housekeeping after our first night, despite requesting it twice . Most disturbing, however, were the strong odors of tobacco and cannabis smoke that came wafting out of the vents in our bathroom and hallway. This is supposed to be a non-smoking hotel.

The recently renovated rooms are ok, but unfortunately we were assigned one that is either in the process of being updated

Clean rooms, friendly staff

I asked to skip House keeping one day and they skipped the entire 3 day stay instead. I called and asked, they said they would send someone but it didn’t happen. Air con in rooms sounds like a freight train is coming through. Walks are thin, could hear someone’s TV blaring in another room. Food is mediocre. Rooms are cool, pool is a nice amenity but it’s not an earth shattering experience. Front desk staff was helpful with a few requests I made. Served its purpose.

Great staff that really cared about guests. Pride in their jobs. Good managers!