I am extremely dissatisfied with my stay at Degas House in New Orleans. The property was in unacceptable condition, with apparent mold, cockroaches, excessive dust, and a persistent musty, deteriorated smell. I have photographs documenting these conditions.
The owner's conduct was also deeply concerning. His text messages and interactions with me were inappropriate, intimidating, and unprofessional. His behavior toward my daughter and cousin was also aggressive and made us feel uncomfortable and unwelcome. As a woman travelling with family, I found this experience particularly distressing and had serious concerns about feeling safe.
The property lacked basic hospitality standards, including a professional front desk, available staff, and the amenities I expected. There was no breakfast or meaningful guest service. The location was also farther from the French Quarter than anticipated.
Considering that I paid approximately $$$ per night, the condition of the accommodation and the overall experience were completely unacceptable. Additionally, I was charged an extra $$ credit card fee without receiving a satisfactory explanation or a proper itemized receipt.
I feel that I did not receive the standard of accommodation, cleanliness, safety, or service that Expedia customers should reasonably expect.
I am requesting that Expedia investigate this property, review my photographic evidence and communications with the owner, investigate the additional credit card charge, and co