New Monterey Vacations from ￥149,832

Place was clean, staff was nice.

We had a deluxe king room. The room was small and basic, but sparkly clean and had a very comfortable bed. We really liked the location. It was very central to everything we wanted to do.

the room was a perfect size. Had everything it needed. The only down fall is it has no AC unit and only a ceiling fan. The room would have been perfect if it had an ac unit. Unfortunately it was very hot and muggy and I had to buy an extra fan it didn’t help much but it was manageable. I wouldn’t stay here again just for that fact of the ac unit. But if it had one I would have definitely came back

While the property itself is great (clean, quiet, good amenity), communication and management is poor. We were given a code to a wrong room in the Latch app as they re-assigned us to a new room on the day of check-in but didn’t update in their system properly. We stepped in a room that was clearly occupied! What’s worse was we were emailed that all staff would be on Thanksgiving break and we should call some back up phone number, but the back up person clearly belongs to a different firm and was not sure how to handle this and told us there is a chance nobody would be given it’s night before Thanksgiving (so very stressful for us after a long day of driving). And even more funny was we tried to call the original number after all, and they were actually not on break at all! They were indeed able to help. It seems the property is subcontracted through many firms and between each layer there is some communication barrier. Too many miscommunication and mismanagement made an otherwise wonderful stay stressful.