ニュー マーケット ホテル

「Subject: Formal Complaint Regarding Unprofessional Treatment During Check-in I am writing to express my extreme disappointment with the treatment my family received during check-in on the night of July 24 at approximately 11:30 PM. After a long day of travel, we arrived at your hotel expecting a smooth and welcoming check-in. Instead, we were met with an unprofessional, disrespectful, and unhelpful attitude from the front desk employee. Our reservation clearly included two rooms for 4 adults and...

「There were dead flies in the window and when I went to retrieve dishes out of the dishwasher, a bunch of roaches and bugs started scrambling from in the the counter. I requested to have my money refunded after I called the manager up to the room from the first time when the dead flies were in the window.」

「Great」

「Surprised by how nice the facility is」

「良いホテルです 設備が新しく清潔で綺麗な宿です 場所柄、駐車場までのルートが少し難しいですがGoogleナビを使えば問題ないです 一度目の前を通り過ぎてしまったとしてもすぐに戻れるので大丈夫です」

「Staff was nice, professional. Room was clean, but musty smelling. Coffee machine in room made horrible smelling coffee!」

「沢山レストランが入っている一角にホテルがあるので便利です。 良くこの辺りで泊まるのでEWR空港からLaに帰る時はここに泊まる事にします。」

「施設も綺麗でご飯も美味しく良かったです。また利用したいです。」

「Excepting reception and breakfast area-which we didn't try-the property is outdated, especially corridors and elevators with rooms okay. Its conveniently located to transportation (easy on/off) and a dense commercial area. Stayed 2 days, used only to sleep, which perhaps accounts for the lack of updates. Okay business travellers and those just passing through.」

「At 8:30am most of the breakfast selection was finished.」