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Hotel Big Sur

3.0 star property
Travelers start their day with breakfast treats before checking in with the 24-hour front desk staff who are ready to help plan adventures

Choose dates to view prices

Located near the airport, Hotel Big Sur offers complimentary breakfast, a manager's reception, in-room WiFi, and a lobby with coffee or tea. Guests appreciate the attentive staff and the smoke-free environment.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Twin Room

Standard Twin Room | Free WiFi, bed sheets

Standard Twin Room

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Separate bedroom
Private bathroom
Daily housekeeping
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed and 1 Large Twin Bed

View all photos for Standard Double Room

Standard Double Room | Free WiFi, bed sheets

Standard Double Room

9.6 out of 10
Exceptional
(13 reviews)

Highlights

Separate bedroom
Private bathroom
Daily housekeeping
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | Free WiFi, bed sheets

Superior Room

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Separate bedroom
Private bathroom
Daily housekeeping
Desk
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
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About the neighborhood

Located in Natales, Hotel Big Sur is near the airport. The area's natural beauty can be seen at Última Esperanza Fjord and Cueva del Milodon, while Costanera and History Museum are cultural highlights. Visit our Puerto Natales travel guide
Map
6160000, Magallanes y la Antártica Chilena, Natales, 69 Manuel Bulnes

What's nearby

  • Costanera
    3 min walk - 0.3 km
  • History Museum
    4 min walk - 0.4 km
  • Puerto Natales Casino
    8 min walk - 0.7 km
  • Plaza de Armas
    9 min walk - 0.8 km
  • Cueva del Milodon
    12 min walk - 1.1 km

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo)
    20 min drive

Restaurants

  • Café Artimaña
    7 min walk
  • Santolla
    7 min walk
  • El Bote Resto-Bar
    5 min walk
  • Creperia Café y Té
    4 min walk
  • The coffee Maker
    7 min walk

About this property

Hotel Big Sur

Hotel near the airport
Hotel Big Sur provides amenities like a free breakfast buffet and a free daily manager's reception. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Coffee/tea in the lobby, an elevator, and a 24-hour front desk
  • Smoke-free premises
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Hotel Big Sur include amenities such as free WiFi.
Other amenities include:
  • Restaurant dining guides, guidebooks, and local maps
  • Daily housekeeping and phones

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9.8 out of 10, Exceptional, 322 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • Coffee and tea in common areas
  • Free daily manager's reception

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Phone

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a first aid kit

Property is also known as

Hotel Big Sur Hotel
Hotel Big Sur Natales
Hotel Big Sur Hotel Natales

Frequently asked questions

Is Hotel Big Sur pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Big Sur?

Check-in begins at 2:00 PM.

What time is check-out at Hotel Big Sur?

Check-out is at 11:00 AM.

Where is Hotel Big Sur located?

Situated near the airport, this hotel is within a 5-minute walk of Costanera and History Museum. Puerto Natales Casino and Centro Cultural Natalis are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Big Sur Reviews

8.8

Excellent

9.6

Cleanliness

8.8

Amenities

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 92 out of 159 reviews
Rating 8 - Good. 45 out of 159 reviews
Rating 6 - Okay. 14 out of 159 reviews
Rating 4 - Poor. 3 out of 159 reviews
Rating 2 - Terrible. 5 out of 159 reviews

Reviews

10/10 Excellent

Erin

Liked: Cleanliness, amenities, property conditions & facilities
Very nice, clean, accommodating
Stayed 1 night in Jan 2026

10/10 Excellent

Hussain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A neat and clean place to stay
Stayed 3 nights in Dec 2025

10/10 Excellent

Ming Chen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place. Impeccably clean
Stayed 2 nights in Dec 2025

8/10 Good

Nathalie

Liked: Cleanliness, amenities, property conditions & facilities
a minimalist dream, super clean and welcoming staff. I deducted 1 star because it smelled like clogged sewage :/
Stayed 1 night in Feb 2026

10/10 Excellent

Bang

Liked: Cleanliness, amenities, property conditions & facilities
rooms were very clean and all you need in Puerto Natales. Staff was very responsive to our needs. we were able to leave our luggage there while we hiked for 5 days because we were returning after the hike. it was nicely located near a lot of restaurants and shops. definitely would stay there again Bang Chau M.D
Stayed 1 night in Jan 2026

10/10 Excellent

Balasubramanian

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, Great staff(English speaking), patient, explain and smiling
Stayed 1 night in Dec 2025

8/10 Good

SRI RANJINI

Liked: Cleanliness, amenities, property conditions & facilities
small rooms. clean and good shower
Stayed 1 night in Dec 2025

10/10 Excellent

Marcy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and friendly. Property excellently maintained and very clean. Breakfast was consistently great every day with variety. (whoever the chef was preparing the eggs each morning- thank you! ) Absolutely delicious!
Stayed 3 nights in Nov 2025

10/10 Excellent

Balraj

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, helpful staff, brand new hotel. Only downside is the rooms are noisy and you can hear the neighbors and the folks in the corridor.
Stayed 2 nights in Nov 2025

8/10 Good

Kenneth

Liked: Cleanliness, property conditions & facilities
Clean and modern. Staff helpful and Polite. Great heating but can be a bit warm.
Stayed 2 nights in Nov 2025

10/10 Excellent

Timothy

Liked: Cleanliness, amenities, property conditions & facilities
Attentive staff and cool mountain vibe and views. Close to waterfront and just down the hill from central district with many options. If you get in early before check-in, you can leave your bags and chill at the cozy Darwin Cafe across the street. Friendly and attentive staff, who also allow travelers that are trekking for a few days in TDP to leave their bigger bags there securely - a very convenient and clutch perk!
Stayed 1 night in Nov 2025

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is close by the water, shopping and dining.
Stayed 1 night in Mar 2025

10/10 Excellent

Phoebe

Liked: Cleanliness, property conditions & facilities
All staffs were so kind. Very clean and nice. But you can hear everything from upstairs and next room
Stayed 1 night in Nov 2025

10/10 Excellent

Susan

The rooms are clean and warm the staff are wonderful
Stayed 2 nights in Oct 2024

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great option

Great value for money with breakfast included
Stayed 1 night in Jan 2025

10/10 Excellent

Diomel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and accessible to restaurants, groceries and attractions in Puerto Natales. The hotel staff especially James and the young lady during check-in were very attentive to our needs.
Stayed 1 night in Jan 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place

Very comfortable, excellent location and friendly, helpful staff. I was very happy that I could have a late checkout while I waited to board the ferry nearby, (well worth the extra $).
Stayed 1 night in Jan 2025

8/10 Good

TRINNAKATE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location, clean and comfortable

Good location, clean and comfortable. No elevator for guests but only for your bags. You can find good restaurants, big and small supermarkets, and shops around the hotel.
Stayed 1 night in Apr 2025

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, comfortable, walkable, and close to the water.
Stayed 1 night in Dec 2023

10/10 Excellent

joaquin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good customer service, very clean, great location, nice breakfast. A plus is that breakfast open early ( 6 am) then you can have breakfast before your excursion Only negative is the room size
Stayed 5 nights in Jan 2025

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly. Was convenient to many dining places and sightseeing places in the city.
Stayed 2 nights in Aug 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and friendly staff
Stayed 4 nights in Nov 2023

8/10 Good

joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and a nice room ! Thanks
Stayed 1 night in Oct 2024

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms. Good breakfast. Staff are very helpful. Short walk to the waterfront. My friend and I left our luggage at the hotel for safekeeping while we embarked on our 8-day O Circuit Trek trip. I will stay at this hotel if I visit Puerto Natales again.
Stayed 1 night in Mar 2025

10/10 Excellent

Shankar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic and clean
Stayed 1 night in Nov 2024