6/10 (普通)
Prayana
グループ旅行
2025 年 9 月 24 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
This would have been a great hotel if not for staff. Overall it was a great stay, very clean and hospitable. The restaurant had great food and amazing servers. The biggest downside was staff’s knowledge of the hotel and its amenities. Upon check in, I asked about special amenities and VIP packages. They didn’t have the information ready and told me to return later. When I did and asked if there were any special instructions or requirements they said “No, everything is on the flyer.” It wasn’t until check out that I found out that there were special instructions. They told me that they couldn’t do anything about it and that I’d have to contact accounting. I spent a week trying to speak with anyone from accounting, left 6 voicemails and no response or callback. I was left with an extra $300 bill at the end of my stay with no proper resolution. If you wish to stay at this hotel, I suggest making sure staff clarifies everything upon arrival or you to will be stuck with an extra bill.
Prayana
2025 年 9 月に 4 泊滞在
