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Palazzo Firenze

4.0 star property
Travelers can taste authentic Neapolitan flavors at breakfast and beyond at this hotel where local cuisine takes center stage in a historic setting

Choose dates to view prices

Travelers find upscale comfort at Palazzo Firenze, near Naples Underground. Enjoy genuine Neapolitan cuisine at the on-site restaurant and a free breakfast buffet. City views from the rooftop terrace. Practical amenities: dry cleaning and luggage storage.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar
The current price is ￥25,430
￥30,177 total
includes taxes & fees
Jun 7 - Jun 8

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Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Classic Double Room

Classic Double Room | Minibar, in-room safe, soundproofing, free WiFi

Classic Double Room

8.6 out of 10
Excellent
(26 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room

Single Room | Minibar, in-room safe, soundproofing, free WiFi

Single Room

10.0 out of 10
Exceptional
(4 reviews)
  • 16 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Triple Room

Triple Room | Minibar, in-room safe, soundproofing, free WiFi

Triple Room

8.0 out of 10
Very good
(2 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Murphy Bed

View all photos for Quadruple Room

Quadruple Room | Minibar, in-room safe, soundproofing, free WiFi

Quadruple Room

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Superior Double Room

Separate tub and shower, free toiletries, hair dryer, bidet

Superior Double Room

8.4 out of 10
Very good
(6 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Minibar, in-room safe, soundproofing, free WiFi

Deluxe Double Room

8.6 out of 10
Excellent
(4 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite

Suite | Minibar, in-room safe, soundproofing, free WiFi

Suite

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Twin Room

Classic Twin Room | Minibar, in-room safe, soundproofing, free WiFi

Classic Twin Room

9.2 out of 10
Wonderful
(13 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin Room

Minibar, in-room safe, soundproofing, free WiFi

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room

Separate tub and shower, free toiletries, hair dryer, bidet

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds
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About the neighborhood

Located in Naples City Centre, a neighborhood in Naples, Palazzo Firenze is near a metro station. Spaccanapoli and Naples Underground are notable landmarks, and the area's natural beauty can be seen at Gulf of Naples and Mount Vesuvius. Looking to enjoy an event or a game while in town? See what's happening at Diego Armando Maradona Stadium or Arena Flegrea. Visit our Naples travel guide
Map
80134, NA, Naples, 16 Via Firenze

What's nearby

  • Aerial view of Corso Umberto I in Naples, Italy. This is one of the main roads in city traffic. In the background is the business center of the city.
    Corso Umberto I
    3 min walk - 0.3 km
  • Spaccanapoli, Naples Italy. View of Spaccanapoli street splitting city center
    Spaccanapoli
    8 min walk - 0.7 km
  • Naples SEO Uploads
    Naples Cathedral
    15 min walk - 1.3 km
  • Piazza Giuseppe Garibaldi
    5 min walk - 0.5 km
  • Naples Underground
    17 min walk - 1.4 km

Getting around

  • Piazza Garibaldi Station
    2 min walk
  • Naples (INP-Naples Central Rail Station)
    4 min walk
  • Naples Intl. Airport (NAP)
    59 min drive

Restaurants

  • Cuori di Sfogliatella
    4 min walk
  • Eccellenze costiera
    6 min walk
  • Caffe' Mexico
    4 min walk
  • Pizzeria Scugnizzo
    3 min walk
  • McDonald's
    2 min walk

About this property

Palazzo Firenze

Upscale hotel near Spaccanapoli
Located close to Naples Underground and Port of Naples, Palazzo Firenze provides a free breakfast buffet, a terrace, and dry cleaning/laundry services. The on-site restaurant, Palazzo Firenze, features local cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar.
You'll also enjoy perks such as:
  • A seasonal outdoor pool
  • A front-desk safe, smoke-free premises, and concierge services
  • An elevator, tour/ticket assistance, and multilingual staff
  • Luggage storage and a 24-hour front desk
  • Guest reviews speak highly of the breakfast and helpful staff
Room features
All guestrooms at Palazzo Firenze offer perks such as air conditioning, in addition to amenities like free WiFi and safes.
More amenities include:
  • Bathrooms with separate tubs/showers and showers
  • Flat-screen TVs with digital channels
  • Heating and daily housekeeping

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9.0 out of 10, Wonderful, 1,012 reviews
The price is ￥35,485
￥41,238 total
includes taxes & fees
Jun 2 - Jun 3
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 1 mile (EUR 30 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Palazzo Firenze

Things to do

  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • Elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Heating
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 6.00 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: EUR 30 per day (4921 ft away)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Property Registration Number IT063049C2WYLNFBCC

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June 01 to September 30
Only registered guests are allowed in the guestrooms

National rating

This property has received its official star rating from the local rating authority.

Frequently asked questions

Does Palazzo Firenze have a pool?

Yes, this property has a seasonal outdoor pool.

How much does it cost to stay at Palazzo Firenze?

As of May 7, 2026, prices found for a 1-night stay for 2 adults at Palazzo Firenze on Jun 7, 2026 start from ￥25,430, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Palazzo Firenze pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Palazzo Firenze?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Palazzo Firenze?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Palazzo Firenze located?

Located in Naples City Centre, this hotel is within a 10-minute walk of Piazza Giuseppe Garibaldi and Spaccanapoli. Naples Underground and Gulf of Naples are also within 1 mi (2 km). Piazza Garibaldi Station and Principe Umberto Tram Stop are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Palazzo Firenze Reviews

8.6

Excellent

9.2

Cleanliness

8.4

Amenities

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 286 out of 559 reviews
Rating 8 - Good. 180 out of 559 reviews
Rating 6 - Okay. 48 out of 559 reviews
Rating 4 - Poor. 22 out of 559 reviews
Rating 2 - Terrible. 23 out of 559 reviews

Reviews

Verified

8/10 Good

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Zimmer und das Hotel sind sehr sauber, das Frühstück ist gut, aber es könnte die Auswahl besser und gesünder sein. Es gibt viele Fertigprodukte und auch die Scrambled Eggs sind nur ein Produkt aus einem Pulver. Die Lage des Hotels ist zwar sehr praktisch direkt am Bahnhof gelegen, aber die Gegend ist ziemlich spooky und vor allem in der Nacht unheimlich. In der Nacht ist es in den Straßen in der Nähe des Hotels ziemlich laut, zum Beispiel kommt die Müllabfuhr mitten in der Nacht zwischen zwei und drei in der Früh, was den Schlaf stören kann. Leider funktioniert das Wi-Fi im Hotel nur sehr schlecht, auch unser TV Gerät hatte keine Internetverbindung und somit konnten wir Netflix nicht streamen. Das sollte in einem Viersternehotel heutzutage kein Thema mehr sein. Auch eine Verbindung mit unserem Handy oder iPad war dadurch nicht möglich. Insgesamt ist das Hotel gut aber es gibt ein paar Defizite, dafür ist es preislich für ein Viersternehotel günstig.
Stayed 1 night in May 2026
Verified

6/10 Okay

Heather M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful. The staff is friendly. The breakfast was wonderful! The location/area, although convenient to metro/ train was not safe. We felt very uncomfortable walking in this area
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heerlijk ontbijt, schone kamers. Ligging dichtbij station.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

David Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room with plenty of space. Cleaning was great , staff were helpful and attentive.
Stayed 3 nights in Mar 2026
Verified

4/10 Poor

Youssef

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Hôtel on travaux quartier très dangereux et salle Personnelle donne aucune information mauvaise accueil Hotel à éviter
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
I have very mixed opinions on this hotel. Some things were great : Location less than 4 min walk from the train station. Close to many areas and only 30 mins walk to port. Room size was comfortable for one person. Shower was excellent with lovely toiletries. You have lots of options at breakfast. Food is of a high quality and staff welcoming and helpful. The following would have made my stay more comfortable given I was there for 4 nights One complementary bottle of water Access to coffee / tea making facilities in room or reception Wine available in minibar Tissues available in bathroom However my main complaint was the heat. The room was extremely warm. You can’t control the temperature well in your own room. I woke up a lot due to being too hot. It was too noisy to keep my window open as I was overlooking a busy street. I did open it periodically. I enjoyed my stay here and while I have listed 4 small suggested changes my main reason for not giving 5 stars is the room temperature.
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Richard

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and the staff friendly and helpful. The breakfast was plentiful. Some small downsides. There was very little storage space in the rooms, so we had to live out of suitcases. There were several small steps along the corridors, making it hard for the mobility impaired. The location is mixed. It is close to the station, metro and buses, which is good. There are plenty of good restaurants nearby (which is fortunate as there is no restaurant in the hotel beyond the breakfast room.) The main streets seem basically safe enough (although we had to stop a pickpocketer stealing from our backpack outside the hotel) but the side streets felt dubious. None of this detracted from a good stay.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities
The staff were very friendly & helped make my staff a hassle free affair. The Breakfast was 1st Class, great fresh food & plentiful.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

cedric

Liked: Cleanliness, staff & service, amenities
Hôtel propre, agréable. Personnel accueillant. Petit déjeuner satisfaisant ( large choix). L’hôtel dénote avec le quartier mais très bien situé pour visiter Naples et à proximité des transports en commun et de la gare centrale.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Roberto

Liked: Cleanliness, staff & service, amenities
Colazione ottima e camera confortevole. Purtroppo rumorosa per via della strada sottostante
Stayed 1 night in Jan 2026
Verified

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La camera era tutto sommato pulita, anche se forse avrei messo più cura su alcuni piccoli dettagli. Colazione varia e ben esposta. Personale molto educato e disponibile.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

URS BRUNO

Nice, clean room with a comfortable bed. Big bathroom with comfortable showee well equipped with olive oil products.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jie

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

ELIZABETH

Liked: Cleanliness, amenities, property conditions & facilities
Helpful friendly staff. Breakfast was excellent with many choices. Beautiful hotel and convenient to much of the city.
Delicious food
View on Via Firenze
Stayed 3 nights in Dec 2025
Verified

8/10 Good

philomena

Liked: Cleanliness, amenities, property conditions & facilities
Room spotless. Reception very helpful
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Luca

Liked: Cleanliness, amenities, property conditions & facilities
La stanza era in ottimo stato, mancavano alcuni piccoli dettagli tipo uno specchio ad altezza persona, qualche appendino per le asciugamani in bagno e una luce più alta allo specchio del bagno. La colazione (dolce) qualitativamente sufficiente. Personale triste in contraddizione con lo spirito della citta’. €154 + Tessa di soggiorno un po’ esagerati.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Divya

Liked: Cleanliness, amenities
Good location, very close to the railway station. As they were overbooked, we got a twin room even tho we booked the queen room. So was not keen on that and the staff was a little rude about this.
Stayed 1 night in Oct 2025
Verified

2/10 Terrible

David

Liked: Cleanliness, staff & service
The stay was fine fridge did not work on my return I have a charge of £182.00 I have tried ringing 20times permanently engaged The email system blocks you sending a direct email So I have reported it to Hotels.com but have had no answer as yet It had spoiled the trip and not being able to get a response in this day and age is ridiculous
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Minna

Liked: Cleanliness, staff & service, amenities
Siisti huone. Siivoojat ja aamupalatyöntekijät todella ystävällisiä. Kattoallas ei ilmeisesti ollut näin myöhään syksyllä auki, se oli harmi. Lähellä rautatieasemaa ja metroa. Myös bussit kulki vierestä. Alle kilometri Via Tribunaleen, isompi ruokakauppa parin korttelin päässä.
Näkymä ikkunasta
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Sarah-Jane

Liked: Cleanliness, staff & service, property conditions & facilities
I didnt feel safe when leaving the property, but this is not the properties fault. Going out during the day was fine, but late at night, I did not feel safe. But again not the Hotel's fault and nothing they can do. We liked the food nearby and the train station nearby. Easy to get around. I loved the windows opening to the outside world. The room was fine, we only stayed a few days to our next destination.
Stayed 2 nights in Nov 2025
Verified

4/10 Poor

Yulieth

.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Pascale

Liked: Cleanliness, staff & service
Personnel très accueillant, chambre spacieuse et propre. Emplacement très pratique pour visiter Naples. Excellent buffet de petit déjeuner.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff members were wonderful. They were very helpful and friendly. On our last day we had to leave at 5:15 AM to catch a flight. Michael, the staff member on duty, was amazing. He arranged for our taxi to the airport and processed our check out quickly and professionally. The hotel was very clean and beautiful. We were disappointed that the pool was not open, but we stayed in mid-October. The breakfast was wonderful - many quality items to pick from. The location was walkable from the train station. The neighborhood was noisy, but with our window closed it did not bother us. We would definitely recommend this hotel to family and friends!
Stayed 2 nights in Oct 2025
Verified

4/10 Poor

Chaim

Liked: Cleanliness, staff & service

My stay

WiFi in the room terrible. Poor TV channels veriety. TV affected like the WiFi with freeze. No telephone for outside calls in the room. Very little space on sink for toiletry. Shower floor with mold. Very small room. Staff okay. Location unpleasant.
Stayed 9 nights in Oct 2025
Verified

10/10 Excellent

Mustansir

Liked: Cleanliness, staff & service, property conditions & facilities
Room was cleaned and well supplied with necessities. Staff were friendly. I will definitely go. Ack again.
Stayed 2 nights in Oct 2025