I rented this house for 6 days as my mother’s 65th birthday gift. We flew from Atlanta. The 1st night, we saw a couple roaches but sprayed with bug spray. We thought it was just a couple stray bugs and decided to keep an eye out. The first 3 days were nice. The pool was the best feature. By day 3, we saw more roaches and contacted property mgmt late that night. The rental company responded quickly that night. They tried reaching their contracted pest control the next day. The pest control company could not guarantee a time. I insisted someone be sent that day and asked them to contact another company. It was confirmed the house was infested with German cockroaches. We needed to leave immediately.
Full disclosure, I asked for a full refund immediately. I was upset about having to pack up my family within hours to checkout. I have twin 7 yr olds, and needed to find a hotel. I had to throw away all purchased food and supplies because the roaches were all over the kitchen (they got in some of my food in the refrigerator). After going back and forth with property mgmt, we agreed to a reimbursement of the 3 unused nights. The didn’t offer to reimburse for the food I threw away, the expense of having to eat out due to moving to a hotel, or compensate for the terrible experience. They said the house was closed for 1 month of bug treatment. I hope I can trust this occurred, but just in case, I decided to leave a candid review to protect future guests so you can verify before renting.