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Nairobi Serena Hotel
5.0 star property

Luxury Nairobi hotel connected to the convention center, walk to Uhuru Park

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Nairobi Serena Hotel

Photo gallery for Nairobi Serena Hotel

Outdoor pool, sun loungers
Property entrance
Minibar, in-room safe, individually furnished, desk
Breakfast, lunch, dinner served; international cuisine
2 bars/lounges, swim-up bar, poolside bar

Overview of Nairobi Serena Hotel

VIP Access
Reviews
9.2

Wonderful

Popular amenities

  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • SpaSpaSpa
  • Free WiFiFree WiFiFree WiFi
  • Restaurant
  • BarBarBar
The price is ￥29,192
Price available on 2024/5/3

Check out the area

Map
Nairobi, Kenyatta Avenue / Processional Way
  • Popular LocationUniversity of Nairobi11 min walk
  • Popular LocationKenyatta International Convention Centre16 min walk
  • Popular LocationNairobi Hospital3 min drive
  • AirportNairobi (NBO-Jomo Kenyatta Intl.)25 min drive

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
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Room options

View all photos for Executive Suite

Executive Suite | Living room | 21-inch LCD TV with satellite channels, TV, pay movies

Executive Suite

Highlights

Soundproofed
Individually furnished
Air conditioning
LCD TV
Renovated in 2019
Designer toiletries
Separate bathtub and shower
Bathrobes
  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room with sit out area

Superior Room with sit out area | Minibar, in-room safe, individually furnished, desk

Superior Room with sit out area

Highlights

Soundproofed
Individually furnished
Air conditioning
LCD TV
Renovated in 2019
Designer toiletries
Separate bathtub and shower
Bathrobes
  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Business Suite

Business Suite | Living room | 21-inch LCD TV with satellite channels, TV, pay movies

Business Suite

Highlights

Soundproofed
Individually furnished
Air conditioning
LCD TV
Renovated in 2019
Designer toiletries
Separate bathtub and shower
Bathrobes
  • 58 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Double Room

Minibar, in-room safe, individually furnished, desk

Club Double Room

Highlights

Soundproofed
Individually furnished
Air conditioning
LCD TV
Renovated in 2019
Designer toiletries
Separate bathtub and shower
Bathrobes
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Minibar, in-room safe, individually furnished, desk

Deluxe Room

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cribs/infant beds
LCD TV
Renovated in 2019
Designer toiletries
Separate bathtub and shower
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Suite, Corner

Executive Suite, Corner | Minibar, in-room safe, individually furnished, desk

Executive Suite, Corner

Highlights

Soundproofed
Individually furnished
Air conditioning
LCD TV
Renovated in 2019
Separate bedroom
Designer toiletries
Separate bathtub and shower
  • Sleeps 2
  • 1 King Bed

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Pool
Spa
Parking included
Free WiFi
9.4 out of 10, Exceptional, (465)
The price is ￥30,309
per night
May 18 - May 19
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About the neighborhood

Nairobi

Located in Nairobi, Nairobi Serena Hotel is connected to the convention center. Village Market and Thika Road Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Uhuru Park and Nairobi National Park. University of Nairobi and United Nations Office at Nairobi are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing.
Visit our Nairobi travel guideOpens in a new window

What's nearby

  • Uhuru Park - 8 min walk
  • University of Nairobi - 11 min walk
  • Kenyatta International Convention Centre - 16 min walk
  • Nairobi Hospital - 3 min drive
  • United Nations Office at Nairobi - 10 min drive

Getting around

  • Syokimau Station - 23 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 25 min drive

Restaurants

  • Mwendaz - 10 min walk
  • Mandhari Restaurant - 1 min walk
  • Hillside Grill - 12 min walk
  • Noma Caffe - 9 min walk
  • Campia Ethiopian Restaurant (Rue 104 Restaurant) - 10 min walk

About this property

Nairobi Serena Hotel

Luxury family-friendly hotel refurbished in 2019 and located near University of Nairobi
Located close to Uhuru Park and Nairobi Hospital, Nairobi Serena Hotel provides 18 holes of golf, a swim-up bar, and a poolside bar. Tee up with amenities like golf caddies at this hotel. Indulge in aromatherapy, a body scrub, and a facial at the onsite spa. The on-site international cuisine restaurant, Cafe Magreb Restaurant, offers breakfast, brunch, lunch, and dinner. In addition to a terrace and shopping on site, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, with sun loungers and a swim-up bar
  • Free self parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and express check-out
  • Babysitting (surcharge), concierge services, and 8 meeting rooms
  • Guest reviews speak highly of the helpful staff
Room features
All 199 individually furnished rooms include comforts such as 24-hour room service and laptop-compatible safes, in addition to perks like air conditioning and bathrobes.
Other amenities include:
  • Designer toiletries, separate tubs/showers, and hair dryers
  • 21-inch LCD TVs with premium channels
  • Childcare services, coffee/tea makers, and daily housekeeping

Languages

English, French, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM–9:30 AM for a fee: KES 3,547 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Cafe Magreb Restaurant
  • H&S Pan-Asian Restaurant
  • The Aksum Bar
  • The Mandhari Restaurant
  • The Pool Terrace and Bar

Things to do

  • 18 holes of golf
  • Children's pool
  • Full-service spa
  • Golf caddies
  • Gym
  • Mini golf
  • Outdoor pool
  • Piano
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 4,844 square feet of conference space
  • 8 meeting rooms
  • Business center

Outdoors

  • Garden
  • In a national park
  • Pool loungers
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • In-room massages
  • Sauna
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 7 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 1962
  • Designated smoking areas
  • Renovated entire property - September 2019

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • 21-inch LCD TV with premium satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Late check-in fee: 75-percent of room rate for check-in between 6:00 PM and midnight

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and smart lock details; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, smart lock

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately KES 3547 per person
  • Airport shuttle fee: KES 4000 per person (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee: 75-percent of room rate for check-in between 6:00 PM and midnight
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 7997

Property is also known as

Hotel Nairobi Serena
Hotel Serena Nairobi
Nairobi Hotel Serena
Nairobi Serena
Nairobi Serena Hotel
Serena Hotel
Serena Hotel Nairobi
Serena Nairobi
Serena Nairobi Hotel
Nairobi Serena Hotel Hotel
Nairobi Serena Hotel Nairobi
Nairobi Serena Hotel Hotel Nairobi

Frequently asked questions

Does Nairobi Serena Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Nairobi Serena Hotel?

As of Apr 19, 2024, prices found for a 1-night stay for 2 adults at Nairobi Serena Hotel on May 3, 2024 start from ￥29,192, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Nairobi Serena Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Nairobi Serena Hotel?

Self parking is free at this property.

What time is check-in at Nairobi Serena Hotel?

Check-in start time: noon; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available from 6:00 PM– midnight for a fee of 75%.

What time is check-out at Nairobi Serena Hotel?

Check-out is at 10 AM. Late check-out is available for a fee (subject to availability).

Does Nairobi Serena Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KES 4000 per person applies.

Where is Nairobi Serena Hotel located?

This family-friendly Nairobi hotel is located near the airport, within a 15-minute walk of Uhuru Park and University of Nairobi. Nairobi Hospital and The Aga Khan University Hospital are also within 3 mi (5 km).

Nairobi Serena Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 174 out of 252 reviews" "
Rating 8 - Good. 59 out of 252 reviews" "
Rating 6 - Okay. 14 out of 252 reviews" "
Rating 4 - Poor. 3 out of 252 reviews" "
Rating 2 - Terrible. 2 out of 252 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jay

Traveled with partner
Liked: Staff & service, property conditions & facilities
Very nice hotel
Stayed 2 nights in Apr 2024

10/10 Excellent

Maria Montserrat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great breakfast,, variety but needs a new pastry chef. pastries are dry and tasteless
Stayed 3 nights in Mar 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative was the gift shop. Was overcharged for a purchase significantly. In a hurry and didn't convert Kenyan Shilllings to US dollars before signing. Contacted shop after returning to USA. Sent proof of purchase and was never contacted. Just good idea to convert foreign currency to your currency value before signing. The hotel itself was tremendous.
Stayed 1 night in Feb 2024

10/10 Excellent

Veronica

Traveled with group, Traveled with partner
Everyone was so pleasant & accommodating. The property is gorgeous! I highly recommend!
Stayed 3 nights in Feb 2024

10/10 Excellent

Valentina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It very nice property!
Stayed 2 nights in Feb 2024

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 2 nights in Feb 2024

10/10 Excellent

Levis, Blakely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its location right next to the city center makes it ideal CenterPoint for travelers with multiple destinations.
Stayed 2 nights in Jan 2024

8/10 Good

Alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are amazing
Stayed 2 nights in Feb 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is of a high standard, the bed was very comfortable and the staff were friendly and attentive. Best of all was the breakfast, an extensive and superb selection. The only thing we didn't like was that the surrounding area was not safe to walk around.
Stayed 2 nights in Feb 2024

10/10 Excellent

Shukri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, clean and super comfortable place. We will come back again Shukri and Hassan
Stayed 1 night in Jan 2024