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Fairmont The Norfolk

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Luxury
5.0 star property
9.2

Wonderful

Historic elegance in Nairobi

Tropical gardens surround the inviting pool with a swim-up bar serving handcrafted Espresso martinis. Inside, Tatu restaurant delivers an incredible dining experience with attentive service. The full-service spa offers hot stone massages and aromatherapy treatments for complete relaxation.

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is ￥27,421
￥35,098 total
includes taxes & fees
Jun 12 - Jun 13

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About this property

Fairmont The Norfolk

  • Luxury family-friendly hotel near University of Nairobi
  • Located close to Kenyatta International Convention Centre and Sarit Centre, Fairmont The Norfolk provides a swim-up bar, a poolside bar, and a terrace. Treat yourself to a body scrub, a sports massage, or aromatherapy at Pembo, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Fitness classes are offered at the health club; the property also has a coffee shop/cafe, a garden, and a playground. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.
  • Additional perks include:
    • An outdoor pool along with sun loungers, pool umbrellas, and a swim-up bar
    • Free self parking and valet parking
    • Limo/town car service, buffet breakfast (surcharge), and babysitting (surcharge)
    • Meeting rooms, a 24-hour front desk, and a gift shop
    • Guest reviews give top marks for the first-rate property condition
  • Room features
  • All 170 individually furnished rooms boast comforts such as 24-hour room service and premium bedding, as well as perks like pillow menus and laptop-compatible safes.
  • Other conveniences in all rooms include:
    • Highchairs, childcare services, and free infant beds
    • Recycling, LED light bulbs, and eco-friendly cleaning products
    • Bathrooms with rainfall showers and designer toiletries
    • Flat-screen TVs with satellite channels
    • Wardrobes/closets, coffee/tea makers, and daily housekeeping

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Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 5 and younger eat free breakfast
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately KES 30 for adults and KES 15 for children
  • Airport shuttle fee: KES 8000 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses some geothermal energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Fairmont The Norfolk have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Fairmont The Norfolk?

As of May 24, 2026, prices found for a 1-night stay for 2 adults at Fairmont The Norfolk on Jun 12, 2026 start from ￥27,421, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Fairmont The Norfolk pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Fairmont The Norfolk?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Fairmont The Norfolk?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Fairmont The Norfolk provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of KES 8000 per vehicle applies.

Where is Fairmont The Norfolk located?

This family-friendly Nairobi hotel is located near the airport, within 1 mi (2 km) of University of Nairobi and Kenyatta International Convention Centre. Sarit Centre and Yaya Centre are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.2

Wonderful

9.4

Cleanliness

8.4

Location

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 150 out of 214 reviews
Rating 8 - Good. 40 out of 214 reviews
Rating 6 - Okay. 15 out of 214 reviews
Rating 4 - Poor. 5 out of 214 reviews
Rating 2 - Terrible. 4 out of 214 reviews

Reviews