We rented this house because it has an elevator. We needed the elevator for my elderly mother, who can barely climb steps. The day of check-in, the management company, Outer Banks Blue, informed us that the elevator was broken but promised a quick repair. Despite repeated promises from Outer Banks Blue, the elevator remained broken for our entire stay. Outer Banks Blue did not offer alternative arrangements. My mother had to sleep on the bottom floor in a small room meant for a child. She was able to enjoy only limited time in the upstairs living and kitchen areas, thoroughly ruining her vacation.
After our stay, Outer Banks Blue made an insulting offer of restitution that in no way made up for their neglect.
If not for the poor management, this house would have been ideal for our vacation. As it is, I would not rent this house again unless through a different manager.