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Phoenix Hotel

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Free WiFi, bed sheets
Free WiFi, bed sheets
Free WiFi, bed sheets
Free WiFi, bed sheets

Overview of Phoenix Hotel

Phoenix Hotel

3.5 star property

4.7/5 Exceptional

Guests rated this property 5.0/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Parking included
  • Restaurant
  • Bar
  • Laundry
Map
399-9301, Nagano, Hakuba, 4690-2 Hokujo

Explore the area

  • Popular LocationHappo Information Center9 min walk
  • Popular LocationHakuba Mini Train Park10 min walk
  • Popular LocationHappo-one Adam Gondola10 min walk

Choose dates to view prices

About this area

Hakuba

Located in Hakuba, Phoenix Hotel is near a train station and in the mountains. Hakuba Valley Ski Area and Hakuba Goryu Ski Resort are worth checking out if an activity is on the agenda. Take in the nearby slopes with snowboarding and skiing lessons, or check out other outdoor activities such as snow tubing and snowmobiling.

What's nearby

  • Happo Information Center - 9 min walk
  • Hakuba Mini Train Park - 10 min walk
  • Happo-one Adam Gondola - 10 min walk
  • Hakuba Ski Jumping Stadium - 6 min drive
  • Hakuba Olympic Museum - 6 min drive

Getting around

  • Hakuba Station - 7 min drive

About this property

Phoenix Hotel

Ski hotel with a free shuttle to the slopes
Jump on the free ski shuttle for a day on the slopes before returning to Phoenix Hotel for a meal at the restaurant and a drink at the bar/lounge. Additional amenities include ski storage and complimentary wireless Internet access.
Phoenix Hotel offers 12 accommodations with complimentary bottled water and bathrobes. Flat-screen televisions are featured in guestrooms.

Bathrooms include slippers, toilets with an electronic bidet, complimentary toiletries, and hair dryers. This Hakuba hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Services include massages. Public bath/onsen services include an indoor public bath (no minerals) and a yukata (Japanese robe).

Languages spoken

English, French, Italian, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Free offsite parking within 1640 ft; reservations required
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Free roundtrip train station shuttle from 7:00 AM - 10:00 PM
  • Train station shuttle on request, at scheduled times
  • Free bus station shuttle
  • Free ski shuttle

Food and drink

  • Free continental breakfast available daily 7 AM–9:30 AM
  • 1 restaurant
  • 1 bar

Restaurants on site

  • Mimi's Restaurant & Bar

Things to do

  • Bicycle tour information
  • Sauna

Family friendly

  • Children's games
  • Laundry facilities
  • Refrigerator

Conveniences

  • Front-desk safe
  • Lockers available
  • No elevators

Guest services

  • Concierge services
  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Ski storage
  • Snow sports gear
  • Tour/ticket assistance

Outdoors

  • Terrace

Spa

  • Indoor public bath (no minerals)
  • Massages
  • Yukata (Japanese robe)

More

  • Books
  • Fireplace in lobby
  • Games
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Bathrobes
  • Electronic bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee
  • Refrigerator

More

  • Guidebooks/recommendations
  • Laundry detergent
  • Local maps
  • Phone
  • Restaurant dining guide
  • Slippers
  • Tatami (woven mat floors)

See similar properties

Policies

Check-in

Check-in time starts at 4 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 10 PM
Front desk staff will greet guests on arrival
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from January 1 2022 to September 1 2022 (dates subject to change):
  • Fitness facilities
The property is closed between April 16 and December 14.

Access methods

Staffed front desk, key retrieval

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: JPY 16900 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, onsite parking, and high chair
This property accepts credit cards
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Property Registration Number 第H20 19−6号

We should mention

Hot springs access available from 8:00 AM to 10:00 PM
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property

Property is also known as

Phoenix Hotel Hakuba
Phoenix Hakuba
Phoenix Hotel Hotel
Phoenix Hotel Hakuba
Phoenix Hotel Hotel Hakuba

Frequently asked questions

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 2 out of 3 reviews
5 - Excellent 67%
Rating 4 - Good. 1 out of 3 reviews
4 - Good 33%
Rating 3 - Okay. 0 out of 3 reviews
3 - Okay 0%
Rating 2 - Poor. 0 out of 3 reviews
2 - Poor 0%
Rating 1 - Terrible. 0 out of 3 reviews
1 - Terrible 0%

5.0/5

Cleanliness

5.0/5

Staff & service

5.0/5

Amenities

5.0/5

Property conditions & facilities

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel. Very friendly and accommodating staff. Good amenities and comfy futons (we had the superior triple room). Mimi’s restaurant is amazing. The in-house Onsen is great as well - definitely give that a go!
Stayed 8 nights in Feb 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and close to the snow
Had a great week here at the Phoenix hotel in hakuba. Staff very friendly and Is managed by an Australian couple The hotel restaurant is very good. Worth trying the bear, wild boar and venison pie!!
Stayed 7 nights in Feb 2018

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable room. Hotel staff offered to pick us up and drop us off at the bus terminal when we arrived/departed. They also have a shuttle to the ski slopes each morning. Breakfast included is very good. Restaurant looks very nice for dinner also, but they were booked out during our stay (you'll have to book ahead if you want to eat there). Hotel also has an onsen which is great for relaxing after skiing. Location is a bit far from the main areas for dinner, so if you are looking to go out in the evening then you will have to time it with the local shuttle bus which has a stop at the next hotel (less than five minutes walk away).
Stayed 4 nights in Dec 2017