2/10 (非常に不満)
Beau G.
2025 年 7 月 12 日
気になった点 : 清潔度
I made a mistake using Elliott Beach rentals. I've just have had the worst experience. We are currently staying at the The Sands Ocean Club. Upon arrival we get checked in at Elliott which is fine. We arrive at the condo and this is where things went wrong. The entire condo was dirty. There was hair in the showers, trash shoved in things and under things. Sand was everywhere(yes I know we are at the beach but this was excessive). The carpet hadn't been vacuumed as it had dirt, sand, and popcorn pieces on it. The beds felt grainy and the blankets and pillow shams had makeup smears on them. The base board was broke off in the kitchen. The sink will back up with water due to garbage disposal not working. The tub in the first bathroom is very slow so it backs up as well. The other tub is slow to drain. The sink in the bathroom backs up as well. I called Elliott and asked for a manager and I was told nobody was available. I asked to speak to someone that we needed assistance. Well the associate hung up the phone on me. So I drove back to Elliott where we checked in at and and spoke to Terri the manager. She offered to have a cleaning crew come out or we could clean it ourselves with a refund on the cleaning fee and products. We had no faith in their cleaning crew because of the way the condo was left in disarray so we cleaned it ourselves. We were reimbursed the cleaning fee. Could not add everything wrong.
Beau G.
2025 年 7 月に 7 泊滞在