4/10 (不満)
JoAnna B.、Wake forest
2025 年 9 月 12 日
気になった点 : 清潔度
The room had a weird urine like smell upon entry. One bed was comfortable and the other was unbearable. It creaked and groaned just from rolling over and it kept everyone up. We needed a sound machine to sleep through the night. They keep extra laminate flooring under the beds and some of the furniture was broken upon arrival. They remedied the broken furniture promptly upon communication but did not fix the bed. The pullout bed was fine. The view was fantastic and the kitchen was stocked but the condition of the kitchenware was poor. Rusted items, dirty burnt pots, no extra trash bags. The hospitality was lacking to say the least. I come from hotel management and am thoroughly understanding of things but I was unimpressed.Being on the beach was incredible and the pool was super clean. The lounge areas by the pool were kept clean and there were lots of stores within walking distance. We loved being able to park near our condo as well. If you drive up to the top of the parking deck, it makes for easy unloading from the car so you don’t have to use a luggage cart or use the elevator. There are several guests who smoked weed that week and so my kids couldn’t really enjoy the outside view in the evenings/afternoons. This is no fault of the property owners.The resort itself is under construction so the amenities listed are not accurate. The spa is under maintenance and was closed the entire week and the lazy river had a leak. The indoor pools were open though.
JoAnna B.
2025 年 8 月に 6 泊滞在