4/10 (不満)
Jessica
小さなお子様連れの家族旅行
2025 年 7 月 30 日
気になった点 : 清潔度、施設のコンディションと設備
We did not have a great experience here. Solo traveling with my kids for a quick beach getaway before school starts. My first interaction with check in process was lacking. It was a bit of a madhouse with parking, loading/unloading. Front desk person was not helpful. Checked in 3:45pm and room not ready- couldn’t give me an estimated time but luckily called me about 30 minutes later that was ready. Our room was the biggest headache. It HAD NOT been taken care of. While it had been “surfaced cleaned”(bathroom clean, linens changed), the room had visible mold, was musty and in general disrepair, carpet/chairs were visibly stained and soiled. I had to contact front desk to change AC unit cover as it had what appeared to be 5 years of dust/dirt accumulated, along with mold/mildew. They did do this quickly. The water options for showers/baths was hot, hotter, or depths of Hades. I feel like it’s usually the opposite problem but no one could take a comfortable shower/bath.
They do have alot of pool options for kids and my kids did enjoy them. Although again, appeared to need to be cleaned a bit more. I was a little confused as how our room was in such bad shape but I always saw employees in lobby cleaning.
We only stayed 2 days so we muddled through but did leave early. If had been staying longer, I would have requested different room/arrangements. I understand this is a high turnover area and being beach front it stays muggy/wet but this was a little much.
Jessica
2025 年 7 月に 3 泊滞在
