Museum of Communications and History of Sutton

The hotel’s location is very convenient and easily accessible to nearby subway stations, which made getting around the city simple. However, our check-in experience could have been better. When we entered the room, it was not yet ready—the sheets were not fitted, garbage had not been taken out, and the bathroom towels were left on the floor. We informed the receptionist and were asked to wait about 30 minutes for housekeeping to prepare the room. Breakfast was okay, though fairly average and could benefit from more variety or quality. Overall, the stay was decent, but improving room readiness at check-in would greatly enhance the guest experience.

The hotel is in an excellent location. Staff were very friendly. Room we had was very large. Breakfast was great. Main drawback with the hotel was that the bar and restaurant were closed most evenings after 8pm. I think this might change in warmer months as they have a rooftop bar.

Standard room. Cleanliness : Room was clean for the most part, didn’t like the big cobwebs near the door to the balcony when I first entered. The room cleaning lady was lovely and very thorough though and did a splendid job. Internet : Wifi was good (did struggle a bit at night around 10-11pm but generally good). Room : Tv was off center , also tilted, it kept triggering my OCD. The curtain is very difficult to adjust due to how it’s positioned behind the sofa. The balcony door was locked , probably due to the weather. Didn’t like how there were no water jugs , plates , cutlery provided, those are in my opinion more important than a couple of wine glasses. Besides this, the room was good, very spacious, had decent storage for me, enough lights, good bed with comfortable mattress. Service : Didn’t seem like there’s any room service and there aren’t any in hotel restaurants (tho they have a good included breakfast selection). Misc : I liked the lobby as it was spacious and very easy to work in.