Musanze Vacations & Trips from ￥214,482

Always good service but some things didn’t work properly (eg only cold water in the sink, but shower was hot)

Staff at the hotel are excellent! I booked a 1-week stay here because my Airbnb was cancelled at the last minute. They serve a modest complimentary breakfast every morning in their restaurant that is located inside the hotel. They provide currency exchange at the front desk. Housecleaning is performed everyday by women who do an excellent job. The exercise room is nothing like advertised. It consists of 2 old treadmills inside of what looks to be an abandoned storage room. They said that self serve laundry was free but the machines were broken and offered to do my laundry. I was under the impression this was a courtesy because their equipment did not work. I was charged. The shower door did not close so the floor got wet everytime and the television only has 1 channel that is low quality. Overall, it is a decent place to stay but does have problems.

Room; squeak floor, sink, toilet or shower drain. Restaurant staff need pick up dishes after dinner (dishes were in room smelling all night).

Friendly staff. Very helpful. Massage by Liberathe and Gloria beautiful. No complaints. My room awesome. Food perfect. I will back Grand Legacy Fam!!!