2/10 (非常に不満)
Adriana K.、NORTH OLMSTED
2025 年 8 月 19 日
気になった点 : 清潔度
This was the worst experience ever on VRBO. The master bedroom reeked like cigarette smoke and there was mold and a sewage smell in the walls/ The towels smelled like stale smoke, had to wash them twice. We ended up cleaning for hours after we just got there. There was water damage on the wall— likely why it smelled like mold and sewage. There were dead cockroaches under furniture in the apartment. I had asked the landlord before booking if there were any issues with bugs, or mold, and explained the importance of our son’s condition and he lied to us. There was cockroach spray underneath the kitchen sink and an ashtray in the bedroom. I explained to him before booking that we have a medically fragile child, and we needed a place that was very clean, with no bugs or any allergens, including mold. He lied to us and when I called him after we got there he showed zero remorse. Hew refused to reimburse us. We had to leave the window open the whole time during our stay, but the one window in the bedroom had a large gap around the screen. We had to put tape around it. The pool smelled gross, pieces of it falling apart around the edges and obviously not clean. He ruined our much needed vacation for our 10 year old before he started chemotherapy. The owner, Seth, is heartless and has no integrity. He only cares about profit. Truly disgusting.
Adriana K.
2025 年 8 月に 7 泊滞在