We we able to arrive a bit early. We appreciate the manager for that. But our paperwork was not even close to ready. They had no idea who we were, until we said name Dorothy Wink. Then we were sent to the office to correct all paperwork. Our names, arrival date, Number of guests all incorrect. No stickers to use golf carts. Basically, not ready at all. Office was great, but this was Dorothy's responsibility. Besides that, house Needs cleaning, (shower curtain moldy!) repairs(2 beds need repairs, 2 toilet seats),mattress(too small, dont fit king bed at all), outside needs major cleaning. Storage room inside mess of stuff, door kept opening? No gas for grill. Leaves everywhere. Will be contacting customer service. Have photos and all correspondence with property manager. Which was terrible. Golf carts were not usable. Paperwork needed. Called property manager Thursday. She called back Monday. No help. We rented house and needed carts to go to beach daily, but could not. Even though we called several times and asked. Nothing was done. All I ever asked for is what was promised and advertised, nothing more. We cleaned and fixed things to enjoy our stay. But golf carts, no excuse for that issue. House has potential, but obviously not cared for at all. And they dont seem to care either. Anything listed with Dorothy Wink. STAY AWAY! If not, you'll see for yourself the expensive way. Just ask the ocean lakes village office what they have experienced. Good luck.