4/10 (不満)
Julie
ペット同伴の旅行, カップルで旅行
2025 年 10 月 14 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Not the experience we hoped for
We stayed one night at the Heron Inn and, unfortunately, will not be returning. From the moment we arrived, the atmosphere felt cold and unwelcoming. The front desk person barely acknowledged us — simply pointed to our keys on the counter and said our room was up two flights. No greeting, no warmth, no effort to make guests feel welcome.
We booked the so-called “Romantic Suite,” but it was anything but romantic. My partner kept hitting his head on the low, uneven ceiling, the jetted tub was underwhelming, and the bathroom had a musty odor. For the price, we were not impressed.
Breakfast — one of the reasons we chose a bed and breakfast — was only served from 8:30 to 9:30 a.m., which felt unreasonably short. It was the end of our trip, and we wanted to sleep in a bit, so we missed it entirely.
The worst part of our stay came the next morning, when my partner took our dog for a walk and was confronted by the owner. He was required to pay an unexpected $50 pet fee on the spot and had to provide his credit card information — even though I had made the reservation and should have been contacted directly. The owner then lectured him about booking through Expedia instead of directly with the inn, which was uncalled for and highly unprofessional.
We only stayed here because I had an Expedia credit that reduced the cost — otherwise, it’s overpriced for what it offers. We will not stay there again.
Julie
2025 年 10 月に 1 泊滞在