「I arrived while on a work call and at 12pm (way earlier than check in time)- the lady at the check in desk was so helpful, checked me in with no questions asked.
This little gesture made all the difference. I visit Chicago quarterly for work and I will now always book the Thompson- great service, thank you!」
「Earlier, in the heat of the check-in moment I made unfair comments about this property. I stand corrected, the room and staff were wonderful and our stay was very pleasant. Please disregard my previous rant. 」
"I booked a room with a view, but it was facing north and the neighboring building blocked the scenery, so I couldn’t enjoy the view.
It would have been helpful if there had been a description, such as “facing the road,” in advance.
I also doubted whether the room was properly cleaned. In the bathroom, a piece of toilet paper had fallen on the floor, but it remained there for four days.
"