モンテベッルーナのプールのあるホテル

"客室モ清潔でスタッフの対応も良かったです。"

"We stayed for two nights and interacted with four employees. The woman at the front desk was very friendly, the man who arranged a taxi for us was helpful, and the owner, who made us coffee, was also very kind. However, on the last morning, one man's attitude was terrible. If it weren't for that, it would have been perfect. In the last 30 minutes, our 5-point rating dropped to 2 points. Due to our circumstances, we were allowed to eat breakfast 15 minutes earlier than the usual time. We are deeply grateful for your kindness. He suddenly looked at the plate we had filled with food and said in a strong tone, ‘This is not breakfast, it's lunch!’ It seems he thought we had taken too much. We only used one plate, and it was an amount that could be finished in five minutes. I didn’t think it was particularly excessive. After all, it’s a buffet, so the portion size is up to the customer. Why was it necessary to make such an unpleasant remark? Additionally, he was rearranging the large plates we had taken food from and moving the dishes around with a displeased expression, making loud noises. Ten minutes later, as soon as the taxi arrived, he shouted, ‘The taxi is here,’ and gestured for us to leave the dining hall as if to shoo us away. When we left the hotel, he was the only one who turned his back to us and didn't speak. The others greeted us, and since we were in a hurry, we didn't have time to discuss his attitude. Did he feel that the kindness of the others w"