"The staff was attentive and very quick to respond to my messages. My flight was delayed by 5 hours, and I ended up staying at the hotel for only about 3 hours. It was meant to be an overnight layover in Milan (original landing at 7:30 p.m. turned into past midnight), and with my connecting flight just 4–5 hours later, I even contemplated skipping the hotel altogether. Since it was too late for the free pick-up, I would have had to pay €35–40 for a taxi.
Still, the staff (Celeste) stayed up late trying to reach me via WhatsApp and phone calls to confirm my arrival time. I truly felt he went above and beyond, especially considering this was a non-refundable booking (and he probably also needed to arrange the 4 a.m. airport drop-off). In the end, I did take a cab to the hotel, managed a couple of hours of rest, and I’m glad I did. Not to mention, they even left a breakfast-to-go in my room.
Although my stay was short, I would definitely recommend this lovely place to anyone looking for quiet accommodation and excellent customer service."
