8/10
The property is beautiful and overall enjoyed our stay. We booked this property along with 13 other units for a baseball tournament and the entire team wanted to stay together. When we arrived, we found the air conditioner was not working properly. The air temp actually increased over a four hr period. When we called the emergency line, we were told that nobody would come until the next day, even though friends of ours were staying in the penthouse and had a tech show that night. The next day the tech advised us that the A/C unit had a part on back order that they had been waiting for and he said there was nothing he could do. The part finally came in 3 days later and the unit was fixed. We had to make several calls to the management company and each time never received a call back. They offered to move us to a different unit, but it was a 10 min drive. We were staying here to be with our entire team and that was not going to work. They advised they had nothing else on the property. We asked several times for a partial refund, but kept getting put off each time we called. We finally got a fair offer on the day we were checking out, but the management company blamed us for not wanting to move properties. Again, we had rented 14 units in total and were with our team, which was the whole reason for the stay. Multiple other units had issues as well, including A/C units. In the end, we did enjoy our stay overall and had fun with our team. We also won the PG Baseball championship.
Micheal G.
2023 年 6 月に 6 泊滞在