6/10 (普通)
Michael
家族旅行
2025 年 9 月 14 日
良かった点 : 清潔度、設備とサービス
気になった点 : スタッフとサービス
Overall staff was nice and the property was clean. We had a poor experience with a front desk employee when I reported that our AC unit went out in the middle of the night, and after reporting this first thing in the morning the response of the front counter employee was to question if we let anyone know in the middle of the night about this and she wrote our room number down. No one ever came to fix it that morning, and she had a tone of indifference to the whole situation. Our room was very hot, she acted unmoved. She didn't apologize for the inconvenience or ask what could be done to improve our stay. We were at the hotel another 2.5 hoursand no maintenance person came to fix the unit. She was the employee that worked before 8AM, she had a nose ring. Sorry I didn't get her name. She doesn't need to be in customer service.
Michael
2025 年 9 月に 1 泊滞在