This house is well-designed, well-furnished, and very well-equipped. It is not, however, as well-maintained as it should be.
We enjoyed our stay, but here are issues that detracted:
1) Actual problems with the house:
• The TV in the lower level does not receive cable channels
• The sink sprayer is broken
• The clothes dryer squeaks so loudly that we took our clothes to the Guest House for drying
• In the Guest House bathroom, the hand towel holder & bath towel rack are both broken
• In the Guest House kitchen, two of the under-cabinet lights don’t work
• The electricity was completely out in two of the bathrooms when we arrived. We asked for help but nobody ever came. Eventually we discovered a tripped circuit breaker ourselves.
2) Other issues or observations with the house:
• One of the carriage lamps on the Guest House has pulled away from the wall
• Holes in screens – front porch window and Guest House deck door
• The Guest House HVAC is quite noisy inside
• The outdoor HVAC units need cleaning – they’re less efficient when clogged
3) Issues with housekeeping or BVR:
• The house was not perfectly clean. There is dust on many surfaces, such as Venetian blinds and window sills. Windows and screens need to be cleaned. There are cobwebs outside.
• The garbage can and recycle containers were overflowing when we arrived on Saturday. On Sunday I went to the office and asked for the containers to be emptied. One was emptied on Tuesday, but the other was not emptied until I complained about it again on Wednesday.
The staff at the BVR office was very friendly, but that doesn't make up for the mediocre performance of the maintenance, housekeeping, and sanitation workers.