The communication was crystal clear, easy check-in and checkout.The bus stop is 2min away so it is convenient.
The reservation is made via Rocketstay so I don't know if the communications are with the owner or the organization.
On our first day, someone came to the apartment after we checked in and we did not receive any head up, when we came back, we found the TV on and an extra towel (we did not request this in the first place). We called Rockestay to understand what happened, they apologized.
Then, we requested an extra towel (we were two people) and more toilet paper so we knew that someone was going to come over.
The apartment is spacious, the bedding is good, we slept well.
However, basic elements are missing such as a small coffee table, a tea towel, more hangers for example.
If we book an apartment it is because we want to be able to cook and have basic amenities.
Also, the shower curtain was dirty, it doesn't cost much to change it.
The apartment could be great but unfortunately things are missing.
The elevator is not reliable, we wondered if we were going to get stuck most of the time but that's not the owner's fault.
There are constructions right behind so it's loud early in the mornings and during the day (not the owner's fault as well) so it is not possible to rest.
We are used to camping, roadtrip etc so we don't expect luxury or else but only the basics, maybe the owner should come and stay for one week like we did to know what's missing (?)
